Maintains payroll information by updating data consistently upon notification. Processes garnishments as requested by the government, manual checks and ACH, payroll files, and W-2 forms. Enters all new hires in Great Plains, Paychex Flex and Toast which includes all personal information, taxes, direct deposit, pay codes and salaries. Reconciles payroll spreadsheets by updating time and tip edit adjustment for all 15 locations and over 500 employees. Processes all terminated employees with benefits in Wageworks for Cobra insurance. Processes WOTC tax credits. Completes unemployment claims and provides statistical information to GA Dept of Labor. Processes SUTA files quarterly and state taxes monthly. Streamlined AP process to integrate batches thru PlateIQ. Posts and reconciles Fintech payments with incoming invoices for all locations. Works with vendors to waive late fees, payment arrangements or irrevocable letters. Assists with month end closings. Process allocations among all locations. Researches all chargeback inquiries for all credit card companies. Streamlined AR process to integrate invoices to Great Plains via excel spreadsheets. Reconcile AR accounts and answer all customer inquiries.

Classifies, researches, and resolves claims for assigned customers. Pursue recoverable monies and clear valid claims in a timely manner. Maintains notes for follow-up resolution of outstanding issues. Monitors rejected claims and ensure they are reopened and researched. Communicate effectively with internal and external contacts. Escalates issues when necessary and provides appropriate information to ensure resolution. Updates customer contact information on Retail Deduction Sharepoint site. Spots customer trends and shares finding with cross functional team to execute action plans for improvement.

Process all retailers and consumer payments. Apply payments received via ACH, EFT, third party vendors, and various banks. Transfer credit balances on customer accounts. Research payment issues and customer deductions. Corrects all errors identified during all research. Assists with reconciliation and collection of items billed. Processes suspense amounts within 48 hours or less. Participates in special projects, provide accurate, timely completion of all assignments.

Prepared daily batch information required for posting. Provide necessary feedback to call centers and others department concerning adjustments and payment batches. Provided back-up for month deposit, reconciliation, and other financial tracking. Verified customer accounts to determine appropriate actions. Worked with customers to determine best way to service the customers' bad debit. Created and updated financial and collection reports. Researched and prepared reports for departmental and field leadership to identify and resolve aged activity.

Processed daily exceptions such as ACNOF's, deposits, inactive sites and accounts, and non utility charges for multiple large volume clients such as Famous Footwear, Fresenius Dialysis, and Home Depot. Resolved invoice discrepancies and corresponded with vendors. Managed late fees, missing bills, refunds and credits. Opened and closed utility accounts for multiple large volume clients.