Jacqueline Hollenbeck Email & Phone Number

United States

Dearborn, Michigan, Us

New York, Ny, Us

• Spearheaded the rebranding of 3 different design systems by creating a new visual identity, maintaining relevancy, and generating new growth in a competitive market• Conduct drop-in office hours, providing mentoring and consultative leadership for Junior Designers and IA’s, encouraging and empowering the personal development of colleagues, and helping them achieve their goals while building interpersonal relationships• Created new components with detailed specifications, providing clear instructions on project intent dimensions, construction, and workmanship• Constructed and maintained 3 major design systems for product departments, collaborating with the team to create B2B and B2C applications, offering easy-to-access information, allowing the team to focus on the task at hand, and equipping them to work confidently and independently• Manage a bi-weekly, stand-up call with the UX Product Team, discussing upcoming assignments, monitoring spreadsheets, communicating deadlines, and performing final check-offs, improving productivity and performance of the team• Facilitate 2 design reviews a week with ADA, IA’s, and Business Partners, evaluating project work, supporting design and creation, discussing guidelines and timelines, and creating specifications, ensuring the production of quality work completed within a set timeframe• Responsible for the creation and execution of a Governance Model for B2B, outlining how Senior Leadership holds themselves accountable to their stakeholders, incorporating integrity, ethics, and a responsible code of conduct for all leaders

Boston, Ma, Us

• Developed and sustained a Fidelity Institutional Design System, providing uniform stylistic rules and conventions for all designers, avoiding distortion and deviation from brand design, resulting in consistent appearance across all materials• Impactful in the design and launch of 18 concurrent, high-profile projects, including Income Strategy Evaluator, a tool used to aid the customer’s understanding of their financial situation, improve customer experience, and generate organizational growth• Mentored Junior Designers, providing design direction on all projects, offering best practices, and strengthening relationships while producing quality designs and projects for the organization• Provided design and style guidance for web-based support tools, ensuring each project was employing UX design principles and standards with design review checkpoints, establishing a consistent design, and strengthening the brand• Designed interactive prototypes, utilizing HTML and CSS, pitching demos to business partners, allowing decision-makers to virtually explore a product before it was built• Collaborated with Information Architects to develop web applications used on the company’s website, conducting daily meetings to keep business partners up-to-date on progress, enabling customers to exchange information and conclude transactions virtually• Recognized for quality design work, receiving the “FIT High 5” Award for the redesign of the Service Center in 2012• Received the PI/FI “Collaborating to Give the Best Customer Experience” Award in 2012

Boston, Ma, Us

• Performed a variety of multifaceted roles, including partnering with the IA and Design Team to develop web applications, creating planning tools, meeting goals and budgets, and ensuring branding and standards were completed before release, generating high-quality projects for the organization• Earned an A+ on the Mutual Fund Monitor report for Fidelity Investments with the launch of new planning tools in 2003 & 2004• Recognized for design excellence, being awarded the Excellence in Action Award for Superior in Execution Q3 in 2011

Bachelor'S Degree, Organizational Leadership

Certificate, Graphic Design

Associate Of Arts - Aa, Liberal Arts And Sciences/Liberal Studies