Jacqueline Hooper Email & Phone Number

Charlotte, Nc, Us

Charlotte, North Carolina Area

Charlotte, North Carolina

Charlotte, North Carolina Area

Salisbury, Maryland

Charlotte Area, North Carolina

Charlotte, North Carolina Area

Provided excellent customer service while filing claims and addressing inquiries. In some cases provide follow-up to the customers and insure the claims are handled with the utmost importance.

Metrics/recognition: Recognized for a ranking of 14 out of 558 Hampton Inn & Suites nationwide in the Total Quality Scores (TQS).Improved a Property Loyalty Score to 85%, 9 points above the Hampton national average.Achieved New Hotel financial breakeven in 2 years 5 month versus the budgeted 5 years.Accomplished four bi-annual Corporate Quality Assurance Audits with scores of 97% or better.Awarded a 99.5% in Brand Standards in our most recent Quality Assurance Audit… Show more Metrics/recognition: Recognized for a ranking of 14 out of 558 Hampton Inn & Suites nationwide in the Total Quality Scores (TQS).Improved a Property Loyalty Score to 85%, 9 points above the Hampton national average.Achieved New Hotel financial breakeven in 2 years 5 month versus the budgeted 5 years.Accomplished four bi-annual Corporate Quality Assurance Audits with scores of 97% or better.Awarded a 99.5% in Brand Standards in our most recent Quality Assurance Audit. Reduced the account receivable balance from $94,800 (June 2010) to $20,173 (February 2012), with a 97% collection rate.Managerial:Significant leadership role in the start-up of this new 102 room property from the final construction phase to an established brand standard Hampton Inn & Suites facility.Coordinated all SMERF groups, long term stays, and small corporate groups including Sysco Foods, Perdue Farms and local universities.Management team member responsible for guest satisfaction; responding to all guest assistance claims and guest concerns. Administrator of hotel Service and Loyalty Tracking (SALT) process.Schedule the in-house meeting room including new account setup in the billing system, facilitating all outside service catering needs, and room setup to customer requirements.Facilitate all final interviews and ultimately all hiring decisions for all departments.Validated all disciplinary write-ups and terminations for compliance to employee handbook and past practices. Oversee all terminations as the management representative.Count, record and deposit all daily funds. Guarantee correct amount of food is ordered based on percentage of guests; staff is health code compliant, and the overall satisfaction of guest with service and quality.Generate and manage a monthly action list calendar based on the improvement planner from our Quality Assurance Inspection. Show less

I am in charge of all aspects of the hotel while my General Manager is on maternity leave.

Fruitland, Maryland

Complete over 120 check-ins on an average PM shift and over 150 check-outs on an AM shift.Facilitated the requests of Hilton Honors and VIP guests and groups that frequented the property.Managed a $200 daily bank and posted various charges including pet fees, valet parking and incidental room charges. Collaborated with concierge, valet, housekeeping and engineering to meet the needs of the guests

Banquet Server for varies events from weddings, corporate events and exclusive home parties ranging from 25 to 500 people.Helped with the plating/presentation of the various dishes.

Hotel Managment

Bachelor, Hotel Management