Responsibilities include oversight of the submission and approval process for gaming product to include new technologies, gaming devices, electronic table games, table progressives, table utility product, live table variations, etc.; Relationship management with regulatory agencies and gaming test labs; Involvement in the investigation, resolution and communication of field issues identified with all company product brands (Bally, WMS, Shuffle); Review and provide input to… Show more Responsibilities include oversight of the submission and approval process for gaming product to include new technologies, gaming devices, electronic table games, table progressives, table utility product, live table variations, etc.; Relationship management with regulatory agencies and gaming test labs; Involvement in the investigation, resolution and communication of field issues identified with all company product brands (Bally, WMS, Shuffle); Review and provide input to new/updated rules, regulations, technical standards, MICS, etc. for existing and emerging markets;Oversight to the process which resulted in the first approvals obtained for live table game Wide Area Progressives; Oversight to Compliance financials, to include provision of monthly financial forecasts and completion of annual budget specific to Shuffle branded product; Authored the Compliance Reports relative to dealer-assisted electronic table games for the GLI Standard, Nevada and Missouri jurisdictions; Oversaw the introduction of dealer-assisted electronic table games into multiple jurisdictions. This included significant work associated with gaming devices, live table games, game-to-system communication, interoperability and revenue audit. Included demos (live and video) to multiple regulators, including Nevada, Missouri, Kansas, Colorado and Washington State; Responsible for product compliance activities related to acquisition efforts to include license relinquishment and transition of product approvals; Lead the process for several legislative/regulation change efforts to include New York State allowance for gaming products at trade show venues and wireless functionality allowing shuffler data to be transmitted for billing purposes at Washington State Card Rooms.Regular interaction with upper level management and regulatory authorities for new product introductions, regulations, requirements, field issues, etc. from a product/technology perspective. Show less

Manage regulatory field trials of new game/system product. Manage the investigation/resolution of gaming device issues reported from the field. Write and distribute technical bulletins outlining issues with product in the field. Review and provide feedback regarding regulation updates. Manage relationships with regulators in the US and Canada. Set up/maintain regulator test labs. Analyze regulations for new jurisdictions and/or markets the company is intending to penetrate. Provide insight to… Show more Manage regulatory field trials of new game/system product. Manage the investigation/resolution of gaming device issues reported from the field. Write and distribute technical bulletins outlining issues with product in the field. Review and provide feedback regarding regulation updates. Manage relationships with regulators in the US and Canada. Set up/maintain regulator test labs. Analyze regulations for new jurisdictions and/or markets the company is intending to penetrate. Provide insight to business units for new/revised product compliance. Have written and conducted classes regarding the gaming industry and/or industry regulation. Show less

Manage relationships with regulators in the US and Canada. Set up/maintain regulator test labs. Analyze regulations for new jurisdictions and/or markets the company is intending to penetrate. Provide insight to business units for new/revised product compliance. Have written and conducted classes regarding the gaming industry and/or industry regulation.

Responsible for overseeing the installation, initial configuration and training of OASIS software modules and associated ATI and/or 3rd party products. Prepare and monitor timelines. Provide customer service through the Support Desk, post-install. Troubleshoot game and system issues. Conduct site surveys. Ensure compliance with all gaming jurisdictions. Coordinate and conduct customer meetings, to include casino executives and regulators. Create and arrange team schedules, including… Show more Responsible for overseeing the installation, initial configuration and training of OASIS software modules and associated ATI and/or 3rd party products. Prepare and monitor timelines. Provide customer service through the Support Desk, post-install. Troubleshoot game and system issues. Conduct site surveys. Ensure compliance with all gaming jurisdictions. Coordinate and conduct customer meetings, to include casino executives and regulators. Create and arrange team schedules, including travel. Contribute to process improvements.PMP Certified in September, 2005 Show less

Administrated Casino and Beverage rules, policies and procedures. Managed the day-to-day operations of the slot floor, player club booth and all casino beverage outlets. Coordinated, managed and replenished stock for bars. Slot analysis to include Seagate Crystal Reports (Bill/Coin Drop Variance, Extended Handle Report), CDS reports (Serial Exception, Net Win, Average By Bank and Average By Game Type Reports), tracked time clock reports. Maintained OSHA regulation and Health Code standards.… Show more Administrated Casino and Beverage rules, policies and procedures. Managed the day-to-day operations of the slot floor, player club booth and all casino beverage outlets. Coordinated, managed and replenished stock for bars. Slot analysis to include Seagate Crystal Reports (Bill/Coin Drop Variance, Extended Handle Report), CDS reports (Serial Exception, Net Win, Average By Bank and Average By Game Type Reports), tracked time clock reports. Maintained OSHA regulation and Health Code standards. Responsible for creation and accuracy of procedural manuals, training and testing for Regulation 6a and all federal forms. Trained new and transferred employees. Extensive customer service, regulatory interaction and money handling. Acted as Relief Assistant Gaming Manager when AGM was unavailable. Show less