Responsible for service estimating. A member of the Health and safety committee. Back up Dispatch. Handle cell phones, GPS and 407 for mechanics and apprentices. Manage compliance for sub-contractors and customers. Handle, process and submit warranty claims.

Take service calls and enter them into the system & Dispatch Technicians for Service CallsBill Customers for Service Calls, Maintenance and Quoted JobsReview and finalize technicians labour for billing and payroll.Take customer queries regarding service, invoices and sales.Coordinate services with sales representatives & Schedule service calls, maintenance and quoted jobs

Provided administrative support to sales reps, agents and distributorsReviewed and prepared orders for entry into BPCS IBM softwareEntered orders into the system and fast tracked filesComplete all return customer documentationCompleted return customer contract documentation and liaised with them for missing informationUsing Salesforce CRM recorded quotes and completed tasks for customersCompleted samples and literature requests for architects, general contractors, design firms, agents and distributorsCompleted samples and literature requests for architects, general contractors, design firms, agents and distributorsPurchased samples and literature, received, organized and tracked usageBacked up receptionist on a daily basis performing and completing all duties and assignments of this position

Equipment Takeoffs/InventoryPrepare Maintenance Contracts, Quotes and Renewals for HVACSales Support and Customer ServicePrepare Bid and Tender documentsTrade Show registration¸ Set¬up and SupportDispatch Mechanics for Service CallsBill Customers for Service Calls, Maintenance and Quoted JobsAnswer the phone and direct calls accordinglyTyping various documents, filing and greeting customers and vendors

Administer out of scope document preparation and execution.Administer Accounts Payable functions, Check daily financials for my team and Verify jobs for payrollWrite weekly, monthly and quarterly reportsReceive requests for corrective maintenance, process and dispatch requests and technicians/contractorsLogged and tracked Proactive Work Orders and log laborAdministrative duties I.E. Purchase Orders, Billing, Reconcile invoices, request quotes & other dutiesSchedule contractors for Preventative and corrective maintenanceCreate and edit Job Plans, Preventative MaintenanceInteract with customer regarding invoices, service calls and service contractsOrder parts and materials as required by the service personnel as required