Jacqueline Rose Email and Phone Number

o Active Directory Management: Configuration and auditing of a corporate Active Directory system. o Security Standards and Compliance: Application and verification of Security Technical Implementation Guides (STIGs) with each operating system environment.o Cybersecurity Operations: Lateral movement techniques across cloud, host, and file systems, engineering of secure networks to thwart red team exploits, architecture of network segmentation strategies to mitigate ransomware attacks, application of Adversarial Tactics, Techniques, and Common Knowledge framework and Cyber Kill Chain methodology (ATT&CK), Identification of Windows and Linux OS and network signatures for threat detection and analysis.

Managed and Hosted Game Servers: Provided reliable hosting services for multiple game servers, ensuring high performance and availability for various clients.Uptime & Reliability: Maintained exceptional uptime with minimal downtime, limited to necessary server upgrades and repairs, ensuring continuous operation and client satisfaction.Performance Optimization: Monitored and adjusted individual server settings to minimize stuttering and optimize gameplay experience, contributing to smooth and enjoyable user interactions.Configuration & Customization: Configured and customized server settings using .json, .cs, and .bat files to tailor the gaming experience to client specifications and preferences.Client Support: Offered technical support and troubleshooting to clients, resolving issues efficiently and enhancing overall client satisfaction.Server Maintenance: Conducted regular maintenance and updates, including system backups and performance tuning, to ensure the longevity and reliability of server operations.Plugin Integration: Added over $700 worth of plugins at no additional cost to clients, enhancing server uniqueness and introducing engaging events to improve the gaming experience.Key Achievements:Successfully maintained a 99.9% uptime rate across all hosted servers.Implemented performance tweaks that reduced stuttering.Customized server configurations for over 125 clients, enhancing their gaming experiences with tailored settings.Enhanced server functionality with a selection of premium plugins, boosting server uniqueness and client engagement.

As a Signal Corps Officer in the U.S. Army, I held several key positions with diverse responsibilities. As the S3 and Assistant Professor of Military Science at the Univ. of San Francisco ROTC Battalion, I coordinated training for 80+ cadets, taught over 90 ROTC courses, and developed senior cadets for battalion staff roles. I managed communication systems, troubleshooting and maintenance, and built strong relationships with local National Guard, Army Reserve, and civilian agencies to enhance training events.In my role as a Fires Support Battalion Communications Trainer, I trained over 30 Field Artillery Battalions on tactical communications during mission rehearsals and rotations at the National Training Center. I specialized in signal planning, network design, and communications security, providing feedback through After Action Reviews & advising senior trainers.As Battalion Communications Officer for a Field Artillery Battalion in the 2nd Armored Brigade Combat Team, 1st Cavalry Division, I served as the senior signal advisor to the Battalion Commander. I managed the battalion's computer network, oversaw help desk operations, and ensured the security and maintenance of communications equipment. I developed policies, supervised COMSEC practices, and led 14 soldiers while supporting subsidiary company communication reps.As Brigade S6 during Operation Enduring Freedom, I managed signal communications for multiple locations, overseeing secure radios, telephones, workstations, and printers valued at nearly $500,000. I provided technical support and training, updated Brigade SOPs for cybersecurity, and served as a contracting officer representative.In the 63rd Expeditionary Signal Battalion, I managed operational employment and mission execution, assisting in deploying the tactical operations center and ensuring accurate reporting. I coordinated with logistics and personnel, established SOPs, and supported automation, network engineering, and maintenance teams.

During my internship at TekSynap, I gained comprehensive exposure to various facets of the organization, contributing to both operational efficiency and program development. Key responsibilities and experiences included:Shadowing and Learning: Observed and learned from a diverse range of roles including Operations Manager, Regional Manager, Site Lead, QA/EQM Specialist, Training Manager, Program Manager, and Enterprise Service Desk positions. Gained valuable insights into their day-to-day functions and strategic decision-making processes.ServiceNow Familiarization: Developed a solid understanding of ServiceNow, focusing on the management and functionality of records to support effective workflow and service management.Operational Engagement: Actively participated in operational calls and meetings, contributing to discussions and gaining firsthand experience in organizational communication and project coordination.ServiceNow Monitoring: Monitored ServiceNow for real-time updates, issue tracking, and performance metrics, ensuring that systems were functioning smoothly and any emerging issues were promptly addressed.Dashboard and Program Review: Regularly reviewed daily dashboards and program requirements to track performance, identify trends, and assist in the alignment of operational objectives with business goals.Enterprise Training and QA/EQM Support: Assisted with the enterprise training program and supported QA/EQM responsibilities, contributing to the enhancement of training initiatives and quality assurance processes.This internship provided a holistic view of organizational operations and equipped me with a diverse skill set in project management, service desk operations, and program support.