Jacqueline 'Jacie' E. Email & Phone Number

Cincinnati, Ohio, United States

Enterprise Solutions Product Leader

Remote

Provide Leadership and oversight for Payment and Government Product teams. Oversee Learning and Enno team of Instructional Designers and Technical Writers.

Remote - Ohio

Oversee REVQ+ for Government

Oversee the Design, Implementation, Operations, Product Management for First Data’s State & Local Government business representing a portfolio of Interactive Payment Solutions, Home Health Care monitoring solutions and custom application suites that introduce citizen self-service and enhance back-office administration efficiencies. • Lead business segment execution in support of $20M revenue portfolio across 4 product lines; managing generation of requests for proposals, project… Show more Oversee the Design, Implementation, Operations, Product Management for First Data’s State & Local Government business representing a portfolio of Interactive Payment Solutions, Home Health Care monitoring solutions and custom application suites that introduce citizen self-service and enhance back-office administration efficiencies. • Lead business segment execution in support of $20M revenue portfolio across 4 product lines; managing generation of requests for proposals, project delivery, product management, client services and operations• Built team dedicated to revenue protection and expansion of existing client relationships,.• Manage budget capital allocations by understanding and aligning to customer and market needs with best-fit investments. Deliver value-add solutions that improve efficiencies and reduce year over year cost.• Coordinate and manage annual operations plan and budget. • Deliver measurable, cost-effective results that make the vision a reality• Oversight and generation of Request for Proposals for new and recurring opportunities.• Oversight and approval of product strategies, utilizing market data, client needs, and future technology/product needs to build product road maps. • Build price/cost models to meet/achieve corporate financial goals, while being strategic and aggressive in order to go-to market with a winning pricing proposal. • Collaborate with legal support in the review, execution of new and recurring contracts and statement of works with clients.• Manage and cultivate existing customer relationships. Lead activities to expand value across customer base• Liaison with First Data Technical and Infrastructure teams to ensure infrastructure capacity/demands are sufficient to meet key performance indicators and service level agreements requirements are met. Show less

Cincinnati, Oh

Responsible for conception through end of life ownership for a ACH Debit/Credit payment product provided to Financial Institutions that allows their customers to pay government (tax/child support) payments. PRODUCT MANAGEMENT: Manage overall P & L, direct or shadow. Manage, track and report product performance throughout its lifecycle including product strategy, product planning and issue prioritization. Develop product marketing plan collateral, positioning and branding. Design and… Show more Responsible for conception through end of life ownership for a ACH Debit/Credit payment product provided to Financial Institutions that allows their customers to pay government (tax/child support) payments. PRODUCT MANAGEMENT: Manage overall P & L, direct or shadow. Manage, track and report product performance throughout its lifecycle including product strategy, product planning and issue prioritization. Develop product marketing plan collateral, positioning and branding. Design and execute analysis that drives product pricing and bundling. Manage internal product communication and information. PRODUCT DEVELOPMENT: Manage product development process leveraging established methodology and system. Drive product development and enhancements including market analysis and road map development. Lead peers and dotted line relationships through the project lifecycle to deliver development efforts. Maintain close relationships with the customers/prospects for awareness of customer needs and perspectives. BUSINESS DEVELOPMENT: Develop appropriate new business opportunities including identification of appropriate markets, coordination of secondary and primary market research and business case development. Manage issues throughout the process including problem identification, root cause analysis, and client communication. Act as a primary negotiator between internal departments and clients to resolve issues. Provide relevantproduct information and expertise to support sales effort. Assist with the education and enrollment ofconsumers into the new product programs. Show less

Cincinnati, Ohio, United States

Aquired by First Data

Aquired by FIrst Data