Jacqueline James Email and Phone Number
I am an accomplished Assistant General Manager at Equinox with a proven track record in Operations, Management, and Continuous Improvement. Renowned for my meticulous attention to detail and unwavering drive to succeed, I am deeply committed to the development of both myself and my team. Armed with a Bachelor's Degree in Communication, Marketing, and Media Studies from Farmingdale State College, I bring a distinctive skill set to my role.In my current capacity, I lead a dynamic team of fitness and wellness professionals, delivering exceptional service and results to our valued members. I oversee the day-to-day operations, sales, and management, ensuring that the club consistently upholds the highest standards of quality and safety. With a keen focus on budget management, inventory control, and payroll administration, I collaborate closely with all departments to devise and implement growth strategies that elevate the member experience.My forte lies in customer relationship management, operational excellence, and adept problem-solving skills. Thriving in fast-paced environments, I relish the opportunity to tackle new challenges head-on. Committed to continual self-improvement and dedicated to fostering growth within my team, my ultimate aim is to further hone my skills and make a substantial contribution to the success of a progressive-minded organization.
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Assistant General ManagerEquinox Mar 2023 - PresentNew York, New York, UsI am the Assistant General Manager here at Equinox, and am a results-driven professional skilled in operational efficiency, staff development, and cost-saving strategies. Responsibilities include managing hiring, training, and supervision to elevate member experience. Ensuring compliance with policies, resolving issues efficiently, and maintaining high standards to foster a high energy luxury environment, are key aspects of my role. Excelling in revenue generation and expense management, the Assistant General Manager streamlines operations for efficiency and cost-effectiveness. My expertise ensures smooth operations and adherence to these standards.
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BartenderRidgewood Station Tavern Jan 2019 - Dec 2023
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Operations SupervisorGopuff May 2022 - Mar 2023Philadelphia, Pa, UsManaged a team of 10+ field operations associates, ensuring consistent order fulfillment accuracy rates. Conducted regular performance evaluations and provided coaching for team success. Utilized inventory management software to track and monitor stock levels for timely fulfillment. Led a team of Independent Driver Partners and 3PL partners to deliver orders in scheduled times. Continuously improved operations through data-driven insights and key performance indicators. Accountable for site operations, including deliveries, inventory, equipment, and personnel. Developed plans and schedules based on weekly forecasts, optimizing labor and productivity. Implemented Human Resource compliance, loss prevention, and regulatory adherence. Conducted training and onboarding to cultivate a customer-first culture. Managed overall financial performance to ensure efficiency and success. Improved productivity through streamlined workflows and process enhancements. Trained staff on safety procedures and quality control measures for workplace compliance. -
Field Ops Team LeadPeloton Interactive Mar 2021 - Feb 2022New York, UsAs a Field Operations Team Lead, I collaborated with the Operations Supervisor and Managers to plan and prioritize shift directives, ensuring efficiency and quality. I received comprehensive training in Lean Six Sigma principles and consistently implemented them in daily operations. Fostering a culture of continuous improvement, I led onboarding, training, and mentoring of new hires, emphasizing safety and best practices. I established and maintained excellent rapport with team members and customers, ensuring high customer satisfaction. Additionally, I drove performance of department goals, organized the workforce within budget and on schedule, and executed data-driven business strategies, defining, tracking, and reporting on key performance indicators. I played a key role in developing operational processes, introducing new methods, and perfecting SOPs. Conducting interviews and assessing talent, I created a diverse and successful team. I resolved customer inquiries promptly and effectively, maintaining high satisfaction ratings, and handled challenging situations with patience and empathy, de-escalating conflicts professionally. -
Field Operations SpecialistPeloton Interactive Aug 2020 - Mar 2021New York, UsAs a Peloton Field Specialist, I provided comprehensive in-home orientation on Peloton's products, prioritizing safety and standards with new members. I assembled and staged products in members' homes, troubleshooting issues on-site. Managing delivery routes, I adhered to Peloton's safety standards and led Peloton classes with motivational coaching to enhance member experience and achieve fitness goals. Additionally, I provided personalized guidance on bike setup, form, and intensity to optimize workout performance, drove engagement and member retention through creating unique and challenging class profiles, and maintained accurate records of installations, communicating effectively with team members and customers. I also provided exceptional customer service by explaining product features and answering questions, and was skilled in troubleshooting and problem-solving to ensure seamless setup and functionality, proficient in assembling and installing Peloton fitness equipment with attention to detail.
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Suffolk Market ManagerHart Agency Sep 2019 - Aug 2020Farmingdale, New York, UsAs a Suffolk County Territory Manager, I oversaw territory operations, including inventory management, budgeting, and account acquisition. I developed key relationships with On and Off-Premise Managers/Accounts, ensuring premium On-Premise presence, high execution at events, and optimized return on investment. Managing a team of sales representatives, I conducted training in sales techniques and company product attributes, assessed sales performance according to KPIs, and conducted performance assessments with my team. Additionally, I developed strong partnerships with key accounts, leading to an increase in revenue, and participated in industry or promotional events to cultivate relationships and generate potential accounts. Conducting field check-ins, managing partnership agreements, and analyzing business needs were also part of my responsibilities. -
Brand AmbassadorHart Agency Jun 2017 - Aug 2020Farmingdale, New York, Us
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Brand Development | Sales | AmbassadorMontauk Hard Label Oct 2017 - Aug 2020As a Brand Manager for Montauk Hard Label, I developed and executed strategic plans to expand brand presence and reach new markets. I led successful tasting events to increase brand awareness and drive sales, and spearheaded successful product launches resulting in improved brand recognition. I educated customers/accounts on products and the history of Montauk Hard Label, providing professional and friendly service, and utilized extensive mixology experience to create custom cocktails for new accounts. Managing transportation, set-up, and take-down of equipment and marketing materials, I executed digital media on social platforms, acted as a brand representative, and influenced new buyers. Analyzing market trends and consumer behavior to inform decision-making and drive successful sales strategies, I also established and nurtured relationships with key stakeholders, partners, and clients to drive business success, and established partnerships with local bars and retailers to showcase brand offerings.
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Bartender & Waitress668 The Gigshack Jun 2017 - Aug 2020
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Social Media ManagerQuiksilver Business Apr 2017 - Aug 2020Management of all social mediaDevelop content that will bring potential customers via social media, and other outletsIncreased traffic of potential clients by 15%Created schedules of updates and changes to keep fresh ideas at the forefront
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ServerBar Louie Mar 2016 - Sep 2017Addison, Texas, Us -
Social Media InternGreg Cohen Promotions Sep 2016 - May 2017
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ServerDel Frisco'S Restaurant Group Aug 2016 - May 2017Houston, Texas, Us
Jacqueline James Education Details
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Farmingdale State CollegeMarketing And Media Studies -
Nassau Community CollegeLiberal Arts And Sciences/Liberal Studies
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Massapequa High SchoolGed
Frequently Asked Questions about Jacqueline James
What company does Jacqueline James work for?
Jacqueline James works for Equinox
What is Jacqueline James's role at the current company?
Jacqueline James's current role is Assistant General Manager @ Equinox | Luxury Fitness Management.
What schools did Jacqueline James attend?
Jacqueline James attended Farmingdale State College, Nassau Community College, Massapequa High School.
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