Jacqueline J. Email & Phone Number

Oakland, California, United States

Promoted from SDR to sales rep achieving 130% ofthe goal for the first quarter.Initiates and completes with appropriate outboundsales/prospecting SalesLoft cadences for new andcurrent customers to generate opportunities andclosed sales.Met with existing customers and prospects to discussbusiness needs and recommends optimal solutions.Qualifies and makes visible possible prospects (new,lapsed, renewal) from Salesforce and other datasources.Communicate… Show more Promoted from SDR to sales rep achieving 130% ofthe goal for the first quarter.Initiates and completes with appropriate outboundsales/prospecting SalesLoft cadences for new andcurrent customers to generate opportunities andclosed sales.Met with existing customers and prospects to discussbusiness needs and recommends optimal solutions.Qualifies and makes visible possible prospects (new,lapsed, renewal) from Salesforce and other datasources.Communicate and escalate issues appropriatelyincluding billing, legal, security, and technicalinquiries.Created and updated customer accounts withrelevant information.Answered customers' questions regarding products,prices and availability. Show less

Helps build and maintain CEB's customer base - isCEB's primary e-commerce point of contact for allCalifornia lawyers for fast, relevant, and up-to-datelegal guidance and compliance support.Led 2-month pilot inside sales program – generated$105,859 additional revenue in two months.Consistently secured new sales resulting in increasedyearly revenue.Identified and pursued valuable businessopportunities to generate new company revenueand improve bottom line… Show more Helps build and maintain CEB's customer base - isCEB's primary e-commerce point of contact for allCalifornia lawyers for fast, relevant, and up-to-datelegal guidance and compliance support.Led 2-month pilot inside sales program – generated$105,859 additional revenue in two months.Consistently secured new sales resulting in increasedyearly revenue.Identified and pursued valuable businessopportunities to generate new company revenueand improve bottom line profit.Increased brand awareness, the website traffic andsales by implementing effective marketingcampaigns and strategies.Expanded business through effective networkdevelopment, identifying new and prospectiveclients. Show less

Oakland, California

Helps build and maintain CEB's customer base - isCEB's primary e-commerce point of contact for allCalifornia lawyers for fast, relevant, and up-to-datelegal guidance and compliance support.Led 2-month pilot inside sales program – generated$105,859 additional revenue in two months.Consistently secured new sales resulting in increasedyearly revenue.Identified and pursued valuable businessopportunities to generate new company revenueand improve bottom line… Show more Helps build and maintain CEB's customer base - isCEB's primary e-commerce point of contact for allCalifornia lawyers for fast, relevant, and up-to-datelegal guidance and compliance support.Led 2-month pilot inside sales program – generated$105,859 additional revenue in two months.Consistently secured new sales resulting in increasedyearly revenue.Identified and pursued valuable businessopportunities to generate new company revenueand improve bottom line profit.Increased brand awareness, the website traffic andsales by implementing effective marketingcampaigns and strategies.Expanded business through effective networkdevelopment, identifying new and prospectiveclients. Show less

Oakland, California, United States

Provided primary customer support to internal andexternal customers.Completed 50 new orders per day during MCLEcompliance with 100% accuracy and consistentlyhigh customer satisfaction scores.Multitasked to handle diverse customer needs inhigh-volume call center setting, prioritizing tasks tokeep up with challenging deadlines.Resolved concerns with products or services to helpwith retention and drive sales.Responded to customer requests for… Show more Provided primary customer support to internal andexternal customers.Completed 50 new orders per day during MCLEcompliance with 100% accuracy and consistentlyhigh customer satisfaction scores.Multitasked to handle diverse customer needs inhigh-volume call center setting, prioritizing tasks tokeep up with challenging deadlines.Resolved concerns with products or services to helpwith retention and drive sales.Responded to customer requests for products,services and company information. Show less

Oakland / Emeryville

Increased store's profitability by re-merchandisinginventory with attractive, eye-catching window andfloor displays.Coached sales associates in product specifications,sales incentives and selling techniques, significantlyincreasing customer satisfaction ratings.Maintained sales staff by selecting, orienting andtraining 20 full-time and part-time employees.Increased sales by offering advice on purchasesand promoting additional products.Recruited, hired… Show more Increased store's profitability by re-merchandisinginventory with attractive, eye-catching window andfloor displays.Coached sales associates in product specifications,sales incentives and selling techniques, significantlyincreasing customer satisfaction ratings.Maintained sales staff by selecting, orienting andtraining 20 full-time and part-time employees.Increased sales by offering advice on purchasesand promoting additional products.Recruited, hired, and trained 20 associates todevelop into productive team members withexcellent product knowledge. Show less