Jacqueline Atkinson (She/Her) Email & Phone Number

Hillsboro, Oregon, Us

Took a professional sabaatical to try some new things and spend some extra time with family.

Bellshill, Scotland, Gb

Bellshill, Scotland, Gb

Seattle, Wa, Us

Burgess Hill, West Sussex, Gb

St. Paul, Minnesota, Us

● Conferred with management, supervisors and employees to gain knowledge of staffing needs● Maintained job requisitions, time-to-fill data and other analytics to measure results and hone strategies that produce best results ● Coordinated full life-cycle recruiting and onboarding: recruiting, screening and recommending placement of staff by internal and external sourcing methods; orientation; staffing solutions. ● Used modern-day conventional and unconventional resources, such as social media, career fairs (internal and external), online job fairs, community network events, etc., to identify and attract quality candidates – both passive and active job seekers ● Established deep relationships by personal visits and maintaining connections with community agencies, schools, job service offices, places of worship – any organization where people gather and where qualified candidates might be found to generate sufficient applicant flow to fill positions in a timely fashion ● Assisted management with employee relations issues, performance management decisions, and workers compensation handling● Provided guidance to management on labor laws and compliance requirements

Armonk, New York, Ny, Us

- Posted job openings through applicant tracking system- Screened resumes and applicants- Worked with managers to write, edit and update job descriptions.- Created and maintained job description library- Created reports for applicant and new-hire tracking

Armonk, New York, Ny, Us

• Maintained employee records in HRIS system• Performed timecard audits and reconciled internal timecards with staffing vendor timecards• Conducted management training classes • Coordinated new hire orientation and paperwork • Completed ad-hoc projects for HR Business Partner and HR Managing Director• Answered employee questions about human resources policies and procedures, and referred to specialists as needed

Armonk, New York, Ny, Us

• Reviewed, researched and responded to correspondence from regulatory agencies, elected officials, and legal counsel• Provided issue tracking and correspondence trends reports to executives• Performed root cause analysis related to correspondence trends• Addressed executive level escalations• Maintained and entered data into correspondence database• Translated Spanish correspondence to English

Armonk, New York, Ny, Us

• Reviewed homeowner financial information to determine potential assistance options• Created repayment plans to assist borrowers in bringing their loan current• Conducted new hire training classes for new site opening• Entered borrower information in database • Provided bi-lingual customer service for borrower inquiries

San Francisco, California, Us

• Researched and responded to routine inquiries and complaints regarding financial products and services • Documented conversations and the actions taken after each customer contact• Sold additional financial products and services to assist customers in reaching their financial goals• Took escalated calls from junior agents

• Monitored team member calls and providing feedback• Maintained attendance, quality and performance records in employee database• Provided ongoing performance management for team members including disciplinary action, documented discussions, coaching, performance improvement plans and termination.• Ran weekly team meetings to provide updates on policy changes and best practices as well as field questions from team members• Took escalated calls