- 1Seasoned operations professional with over 18 years of experience across various facets of food and beverage management. Demonstrated expertise in operational efficiency, team development, and business strategy implementation. Proven track record in launching and managing multiple outlets, improving productivity, and enhancing customer satisfaction.- INDUSTRY EXPERTISE: Quick Service Operation | Causal Dining Operation | Central Kitchen Operation | SOP Creation | Budgeting | Staff Training | P&L - MY SPECIALITIES: Operations Excellence | Customer Service | Menu Development | Cross-functional Team Leadership | Pre-Opening | Brand Management | Business Management | Multi-cultural Team Management | Performance Analysis | Strategy Planning- Current MBA candidate, with the awareness of overcoming business challenges requires inspiration in innovation, creative problem-solving skills, and mindsets in the rapidly changing industry.
Elemental Catering Solutions
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Operations ManagerElemental Catering Solutions Nov 2022 - PresentHong Kong Sar- Led operational procedures upgrade, boosting productivity by 20% and enhancing customer satisfaction.- Designed innovative training programs and a mentoring system to address staff retention.- Developed and executed a successful business strategy for the second restaurant, resulting in sales growth.- Currently orchestrating the launch of a third restaurant, overseeing planning, recruitment, and managerial career development.
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General Manager | Business Operation | Brand DevelopmentWhite Lemon Limited Mar 2020 - Mar 2022Hong Kong Sar- Consolidated three product lines, increasing central kitchen productivity by 12%.- Spearheaded the opening of a flagship store, managing all facets from renovation to operational processes establishment.- Introduced a cross-training program between central kitchen and shop teams, fostering workforce flexibility.- Drove a 30% sales increase through online platform expansion and operation optimization.- Boosted brand visibility via strategic collaborations and social media content overhaul.
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Deputy Country Manager | Operations Manager | Central Kitchen OperationsThe New Luncher Mar 2018 - Feb 2020Hong Kong- Revamped the food preparation process, increasing daily output from 120 to 900 boxes.- Enhanced operational efficiency by 20% by implementing new packing and dispatching plans.- Managed logistics expenses effectively, keeping them within a 25% limit.- Coordinated with the CEO to adjust annual business plans and budgets in response to changing business landscapes. -
Operations Manager | Pre-Opening LeaderFuture Bright Group Jun 2016 - Mar 2018Macau- Orchestrated the successful opening of three sit-down restaurants and three quick-service food stalls.- Boosted customer satisfaction by 4% through service quality enhancement.- Led a cost-saving initiative, reducing labor costs by 28%.- Collaborated with Executive Chefs to introduce innovative seasonal and festive dishes, improving customer satisfaction. -
Area ManagerShanghai Disney Resort Mar 2016 - Jun 2016Shanghai- Directed the successful launch of three quick-service restaurants.- Increased the efficacy of staff training programs.- Achieved a 30% improvement in operational efficacy through refinement of service procedures. -
LeadHong Kong Disneyland Feb 2007 - Dec 2015Hong Kong Sar- Represented Hong Kong Disneyland as an ambassador in the Cultural Representative Program.- Showcased leadership by conducting effective training for over 300 new Cast Members.- Supervised daily operations across seven quick-service restaurants.- Participated in the pre-opening team and played a key role in the grand opening of HKDL. -
HostHong Kong Disneyland Jun 2005 - Feb 2007Hong Kong Sar
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Cultural RepresentativeHong Kong Disneyland Jan 2005 - Jun 2005Florida, United States
Jacqueline Law Education Details
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Business Administration And Management, General -
Translation And Interpretation
Frequently Asked Questions about Jacqueline Law
What company does Jacqueline Law work for?
Jacqueline Law works for Elemental Catering Solutions
What is Jacqueline Law's role at the current company?
Jacqueline Law's current role is F&B General Manager | MBA Candidate, Alliance Manchester Business School | FOH Operations | Pre-opening | Business Development.
What schools did Jacqueline Law attend?
Jacqueline Law attended The University Of Manchester, City University Of Hong Kong.
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Jacqueline Law
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Jacqueline Law
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