In my most recent role at Dignity Memorial, I support client families, determine needs, and provide valuable solutions. I respond to clients during and after-sales process to achieve maximum client satisfaction. Also, I use sales force to surpass monthly sales goals.I expand network, fostered community relationships, and developed business prospecting and obtaining referrals. I deliver high-quality customer services in close collaboration with funeral directors, location managers, and cemetery staff.Accomplishments I'm proud of:• Recognized as 2021 Century Club Achiever for accomplishing net sales of over $1M.• Achieved an average score of 950 out of 1000 among client surveys regarding service and overall experience.

In my previous role as Owner/Business Manager, I improved business model by analyzing family's feedback. I have delivered exceptional services by serving as a Director Competition Dance Team that managed recruitment, auditions, and scheduling of regional and national competitions.In addition to this, I have utilized leadership expertise to manage all facets of business, including database, advertising, payroll, tuition, enrollment, staffing, and events. I encompassed over 800 attendees and 100 dancers while executing two theater productions each season.Major Achievements: • Enhanced classes from 30 to 80 by increasing 50% enrollment.• Enabled studio to attain 2011-2018 Best Dance Studio vote throughout Manchester Region by GKM surveys.

In this role, I have organized sales training sessions on account penetration, forecasting, and prospecting within assigned territory. I trained team to avail sales opportunities and manage accounts via phone monitoring, one on one coaching sessions, and team meetings. Key Accomplishments: • Developed an annual award recognition program for business development executives.• Reduced 2.7% return rate in Q4 03 by decreasing expenses associated with cost of product returns.• Appreciated for developing top team in outbound sales, achieving maximum revenue, % goal, gross margin, and lowest return rate.Additional Experience: Part-time ESL Teacher, VIPKidJewelry Sales Manager, Jared The Galleria of Jewelry, Manchester, New HampshireCorporate & Education Sales Manager | Corporate Account Manager, PC Connection Sales Corporation, Merrimack, New HampshireSenior Retail Sales Associate and Executive Cellular Consultant, United States Cellular Wireless Communications, Bedford, New HampshireAccount Executive, Pitney Bowes Copier Systems, Bedford, New Hampshire