Jacqueline Lopes Email & Phone Number

State Of São Paulo, Brazil

São Paulo, Brazil

Brazil

Responsável pela supervisão da equipe de Onboarding no que tange o cumprimento processos de KYC/KYP/KYS para Banco e Corretora;•Atuando como primeira linha de PLD/FT;•Acompanhamentos da aplicação da ABR em linha com o apetite de riscos da empresa;•Deliberação junto ao colaborador os níveis de risco das análises, de acordo com a ABR;•Apoio no planejamento estratégico relacionados a área junto ao gestor; •Treinamentos com temas relacionados;•Gerenciamento de SLA das atividades das células;•Gestão de Pessoas e metas;•Apoio a gestão nas implementações de novos projetos abrangente à Onboarding; •Criação e revisão de processos e procedimentos no que tange governança da área; •Acompanhamento de KPIs das áreas; •Apoio na elaboração de respostas emitidas pelos Órgãos Reguladores ref. aos apontamentos da área; •Apoio nos levantamentos e reporte a auditorias (internas e externas) ref. aos apontamentos da área;

São Paulo

Coordinating a team of 6 people to work on the relationship with Private Banking customers (Onshore/Offshore)- opening accounts, ACAT/FOP/Journal, cards, portability- on financial operations/investments in the USA. KPIs follow up, assuring swift and great quality assistance. Meetings and alignment with internal teams, such as Compliance (Due Diligence). Improving the Customer Journey/Customer Experience process. Optimizing processes. Presenting Improvements and KPIs on the quarterly Committees for Managers and Directors.Main Results:• Improving Pulse (Climate search) result of the ream, reaching a total of 100%.• Constructing goals and KPIs dashboard of the team and of each contributor.• Optimizing the process for automatic launching of the W8 form (to account for the IRS), alongside the Technology team, through CRM, making the process faster and saving working time of the team, besides optimizing the customer experience, reaching 90% performance before the deadline.

São Paulo

Coordinating a team focused on process automation, Onboarding Process for direct shareholder and invested fund.Closing investment funds shares, making conferences and adjustments if necessary. Validation and verification of CVM register with internal areas. Calling and visiting managers.Main results:• Creating a typeform for automatic registering, with DocuSign signature, process efficiency and reducing customers’ complaints, reducing over 50% of the time the customer spent.• Participating in the Leading Committee for new Investment Funds (new products).• Participating in the tests of the new custodian (BNY Mellon)- to ensure that the assertiveness of information and operations were imputed and registered by lots.

São Paulo

• Coordinating a 14-person team focused on opening Legal Person’s accounts, Service/Training focused on Legal Person for B2B/B2C. Conciliations (Dash). Studying and analyzing policies and procedures of BACEN/CVM. Visiting and interacting with customers. Amplifying the wallet of this segment, expanding the team, results and relevance of this wallet inside XP. Training new offices, Relationship, and interaction with inside departments such as Compliance (Due Dilligence), Legal, Marketing, Technology and Middle Office. Internal and External Auditing such as CVM, PQO (Operational Qualification Program, in Portuguese- BM&F) and BSM (Bovespa Market Supervision, in Portuguese)Main results• Segmenting the team to offer specialized service for each customer profile.• Development of Online Training for XP University for the main questions of the Registered Investment Advisors (RIAs).• Improvement of NPS and customer service, amplifying the result by 40%.

São Paulo

Support to 6 managers, working with Middle Market customers (R$ 30 TO R$ 200 million/year revenue), being responsible for the commercial relationship, visiting customers; Prospection and retention of customers and business; Financial consulting and identifying customers profiles for loans, services, investments and market opportunities. Identifying business opportunities in Assets- Foreign and National Currency; Negotiating operations and implementing products and services; Discussion Forums and internal projects; Credit Analysis, risk and return.

São Paulo, Brasil

Atendimento de contas de Clientes Institucionais para operação de BBA em Bahamas e Cayman. Estudos e análises de reguladores de diversos países e regras do Banco Central. Identificação de beneficiários finais (estruturas societárias). Foco na Prevenção à lavagem de dinheiro. Conhecimento em Listas restritivas (OFAC, World Check).

Pós Graduação, Marketing E Relações Comerciais

Bacharelado, Advertising