Jacqueline M. Email & Phone Number

Remote

• Subject Matter Expert for multiple SAP SuccessFactors modules that are in use by the company. These modules include: Goal Management, Performance Management, Succession, Compensation, and Variable Pay. • Partnered closely with Business Stakeholders to transform desired business projects and processes into user friendly technical solutions using SAP SuccessFactors. Examples include the annual performance cycles that is used by 120,000 employees; and Compensation reviews for annual reviews, merit increases, market/PIR reviews and incentive bonus pay. • Trained new stakeholders in the use and functional capability of SuccessFactors as it related to their business area. • Managed bi-annual releases and coordinated with business stakeholders to implement new features.• Provide tier 3 operational support for supported HR Systems, focusing on SAP Successfactors .

Manteca, Ca

• Implemented the new Workforce Time and Attendance system• Implemented the new SAP SuccessFactors Goal Management, Performance Management, Compensation, Variable Pay, Recruiting, and Onboarding modules • Stabilized and maintained Employee Central and Reporting 1.0 after their implementation which had occurred just prior to my joining the company• Took lead role in troubleshooting system configuration issues, and obtaining appropriate resources for resolution• Maintain employee role permissions within each module of SuccessFactors• Maintained accurate and actionable data in all HR systems and provide detailed reports to Executive team as needed • Collaborate and act as HR liaison with the IS team for non-HR system updates, HRIS network changes, and non-routine maintenance of timekeeping terminals.

Modesto, California Area

• Compile, interpret and deliver financial data analysis from multiple sources using SQL database queries, ad hoc reporting, GL analysis and Dynamics Great Plains (GP) Smartlists results to assist CFO and CEO in planning and strategy development• Create dynamic Excel workbooks that can update data from databases on demand and provide accurate, current results with pivot tables, vLookups and complex formulas.• Coordinate with multiple internal and external contacts, to maintain valid data sources.

Roseville, Ca

• Perform Payroll analysis, reconciling, and reporting for over 727,000 employees in the California IHSS Healthcare Program on a daily basis.• Research payroll discrepancies by creating and using SQL database queries. • Allocate and distribute funds for multiple Welfare Insurance programs, each of which are funded with varying levels of Federal, State and County dollars. • Subject Matter Expert for all lienholder/garnishment processes and primary contact for investigation and resolution of employee account discrepancies.• Contribute to the development of new software/report designs as well as the creation of new procedures for end-users.

Roseville, Ca

A primary contact for user system support during the successful implementation of the CMIPS II Case Management and Payroll System for the California Department of Social Services In-Home Supportive Services social workers. • Obtained the title of being a Subject Matter Expert for CMIPS II Case Management program.• Successfully interacted with all county users regarding program functions, processes, technical challenges and system errors. • Received multiple Customer Service awards as a result of county users providing positive feedback to CMIPS II supervisor team.• Administrator for service ticket system, creating user profiles, granting access and assignment to various department teams and inactivated users and customer contacts as appropriate.

Rancho Cordova, Ca

Adjudicate dental insurance claims and pre-authorization requests for state government programs, including Medicaid and CHIP. • Lead the team in suspicious activity referrals to the Fraud Investigation Unit.• Frequently selected by upper management to complete special research projects and adjustments for escalated cases.• Selected to be the Lead adjuster for managing Grievance and Appeal claims. • Provide support for other units such as Member Management and Provider Relations based on workflow needs.

Analyzed over 150 claims to determine eligibility for benefits based policy language, medical records and employment information received. Managed claims from initial claim notice, through the decision and throughout claim duration.*Regularly reviewed medical records, updated ICD 9 and CPT codes throughout duration of treatment.*Assist claimant with pursuit of Social Security benefits, Pension benefits, Vocational Rehabilitation, Workers Compensation benefits, and any additional benefits they may be eligible to receive.*Coordinate claim reviews by additional departments such as Special Investigations Unit when suspicious activity/reporting are identified.

Enjoyed working side by side with team, while developing, coaching and training partners for promotion readiness. Ensured a "customer comes first" attitude by training and holding partners accountable for delivering 'legendary' customer service.*Took charge of the stores talent acquisition needs, allowing Store manager to focus on less time consuming priorities.*Aided store manager in maintaining inventory, labor scheduling, and operating standards.

Worked closely with client companies in the recruitment of quality employees. Conducted Interviews and referred qualified candidates to companies for final hiring consideration, and negotiated wages and benefits as needed.

*Reviewed a variety of transaction types to identify accounts that may lead to potential losses. Initiated closures or investigations of any accounts considered to be a high-risk account. *Aided 200+ employees by participating on an escalated call, in achieving satisfactory call resolutions and employee training.

Managed end-to-end processing of consumer loan applications.

Interviewed customers and provided the bank products and services and that best served their needs. Provided ongoing account maintenance for existing accounts, as needed.

Processed daily customer transactions and provided basic account maintenance.

Bachelor'S Degree, Technical Management And Computer Information Systems, 4.0

Valedictorian

Associates Of Science, Business, 4.0

Activities and Societies: Achieved Deans List and was the Graduation Speaker.My example of being dedicated and goal focused: I took.