KEY SKILLS AND COMPETENCIES• Office Management and Administration• Marketing Skills: Experienced in monitoring market trends, developing and revising marketing operational plans, planning and implementing effective advertising campaigns, • Customer relationship management (CRM): I have acquired skills for interacting and managing professional relationships with customers from the beginning to the end of a sale. I have interacted with HubSpot to manage client’s data. • Guest Engagement: Expertise in welcoming and acknowledging all guests according to company standards, anticipating and addressing guests’ service needs, and thanking guests with genuine appreciation.• Customer Service: Expert at ensuring customer service cultivation by helping and advice to existing, new, and potential clients’ services provided as well as answering any of their needs and concerns whilst building and maintaining client relationships.• Planning and organization: Acquired expertise in maintaining correspondence by filing of records and also effective in compiling detailed data and preparing a variety of reports.• Client Service Management: Expert in client relations having successfully resolved customer complaints by identifying problems and taking appropriate corrective action and demonstrating professional etiquette.• Executive Support: I have excelled in providing technical support and advice for managers including organizing their diaries, handling their travel itineraries and booking appointments, and organizing meetings.• Analytical and Problem-Solving Skills: Able to visualize and solve complicated problems in the best way possible and make accurate and informed decisions. • Communication skills: Excellent communication skills with the ability to relate with all the staff working in the department and taking time to listen to staff inquiries and complaints, identifying their needs, and working through any issues that might be concerning them.• ICT Competency: Proficient in using MS Office, the Internet, Email, PM and ERP Systems – Hotel Plus, Nebula, Hotel Online, Microsoft NAV 365.• Real Estates Agency skills: Researching, marketing, showing properties, negotiating transactions and drafting contracts.