Jacqueline Miles Email & Phone Number

Palo Alto, California, US

Boosted organizational effectiveness by creating and implementing HR strategies aligned with business goals in the fast-paced, high-growth tech industry.Cultivated a professional workplace culture and lowered employee turnover within the tech team by effectively managing and resolving complex staff relations issues.Improved workforce planning and optimized.

Palo Alto, CA, US

Partners with leadership to develop and implement talent management strategies to include workforce planning, business alignment, human resource reviews (HRR), recruitment and selection of key talent, succession planning, and knowledge transferProactively counsel executives and managers on matters concerning identifying, developing and placing high.

New York, New York, US

• Partner with business leaders to develop action plans and solutions to support short and long term goals.
• Recommended changes to departmental structure based on assessment and analysis.
• Advised management and employees on policies and procedures and federal/state regulations.
• Participated in the design efforts for HRIS system and procedures; assist in implementation by training management and administrators; Advised how system best fit with procedures and departmental protocols in practice.

US

• Directly responsible for the overall administration, coordination, and evaluation of the Human Resource department.
• Advise managers on organizational policy matters and recommend needed changes.
• Serve as a link between management and employees by handling questions and helping resolve work-related problems to foster a positive environment.
• Established new application protocols that increased interview applicant quality.
• Created new compensation structure that improved employee morale and boosted performance.

• Played a key role in structuring and implemented programs and policies in the areas of new hire orientation, benefits packages, incentives and new-employee orientation.
• Fostered a teamwork/open-door environment conducive to positive dialogue across the organization. Personal efforts were cited as the driving force behind employee-retention rate of 89% within an industry where high.
• Brought benefits program into full compliance. Instituted preferred providers list and trained managers and associates on benefits products.
• Reduced benefits cost by 15% annually through meticulous recordkeeping and ensuring that company did not pay for benefits for which employees were ineligible.
• Wrote employee manual covering issues including disciplinary procedures, code of conduct, FMLA policy and benefits information.
• Introduced company's first formal performance review program, creating a flexible and well-received tool that was later adopted company-wide.

• Trained management team on interviewing techniques and best practices, conducting workshops and one-on-one coaching sessions that contributed to sound hiring decisions.
• Devised creative and cost-effective incentive and morale-boosting programs (including special events and a tiered award structure) that increased employee satisfaction and productivity.
• Rework new-hire orientation program to include HR information and company resources.
• Worked closely with the Director & oversaw the HR department programs & services.
• Initiated the development of HR metrics used to analyze trends.

Jacksonville, FL, US

• Handled all administrative responsibilities related to the restructuring (downsizing) process at Dun & Bradstreet of 1000 employees.
• Assisted with four contract negotiations.
• Coordinated complex international travel arrangements and processed multi-currency expense reports for Europe - based HR executive.
• Met with employees daily to answer their benefits related issues or questions.
• Executed HR team's expenses and calendar management.
• Created and maintained complex spreadsheets for HR managers for all HR events.

Austin, Texas, US

HR Resource Center Specialist, 2007 -2008Recruiting Coordinator/On-Boarding Specialist, 2008 -2009Business Systems Analyst (HRIS), 2009-2010