Jacqueline Moore Email & Phone Number

Winter Haven, Florida, Us

Provide direction to cross-functional business units to achieve enterprise goals and objectives. Assist in continued development of the ERM framework, risk appetite and policy standards. Participate in and support internal and external audits. Direct and support 18 business units in understanding and identifying enterprise and business process risks. Partner with key business unit owners across the enterprise to evaluate risk exposures and develop appropriate risk mitigation plans within the Archer GRC tool. Created horizontal risk assessment process and metrics to allow Bank to evaluate risk control anomalies and risk assessment effectiveness. Developed automated internal control questionnaire to ensure that risks and ratings are updated on a timely basis. Influence complex decisions at both the enterprise and business unit levels.

New York, Ny, Us

Acted as subject matter expert for global compliance supporting commercial lending line of business. Advised business on all relevant compliance topics; evaluated risks and related business controls; assisted in regulatory exam management and internal audits; identified and articulated metrics that supported the compliance program; developed and delivered training programs; developed and maintained global policies; and managed projects as needed.

Developed an Enterprise Risk Management Program (the Bank’s first), including formulation of a risk appetite statement, risk assessments, identification of key metrics (KRIs and KPIs) and regular reporting to the Board of Directors. Staffed and managed department, comprised of regulatory compliance, internal audit, information security, fraud prevention and Bank Secrecy Act compliance. Helped drive bank strategy within acceptable risk appetites, managed bank examinations and acting as liaison with examiners both during and between examinations. Successfully extended exam schedule to 18-month cycle (reserved for well-managed institutions). Developed appropriate bank policies to manage risk as bank grew and moved into new product lines; conducted compliance and risk management training; developed internal audit and compliance review schedules based on risk assessments conducted in each area; and developed and managed vendor management program.

Tampa, Florida, Us

Developed and executed a comprehensive, bank-wide compliance program; developed and implemented an enterprise risk management program; developed and maintained written risk and compliance policies and procedures; managed Community Reinvestment Act program (achieved “Outstanding” rating); coordinated and conducted various compliance- and risk-related training programs; researched and assisted department managers in the implementation of new and revised compliance laws and regulations and enterprise risk management guidance; participated in developing new products and services; prepared and presented compliance status reports and risk assessments to the Audit and Risk Management Committee; managed a staff of professionals, including the Bank Secrecy and security services departments, compliance, ERM and loan review.

Washington, Dc, Us

Performed compliance examinations for state non-member banks, including reviewing for compliance with applicable federal regulations; interacting with bank management and employees to gather appropriate documentation; conducting interviews to evaluate fair lending compliance gain understanding of bank practices and procedures; scheduled regulatory examinations and discussed scope and findings of examinations; wrote documents critical to bank examinations; evaluated adequacy of management and Board oversight of the compliance function; conducted Community Reinvestment Act and fair lending evaluations; and met with bank management to present and discuss examination findings.