Jacqueline Morris Email and Phone Number

I support the Content & Publishing team with resource management, financial planning, and general workflow management.• Worked to create robust forecasting for the 2021/2022 budget year, ensuring clear management of the charity’s finances whilst providing an excellent service to our audience. Created processes allowing Business Support to help manage the day-to-day budget recording.• Collaboratively working with team to create a process for briefing work requests and ultimately project… Show more I support the Content & Publishing team with resource management, financial planning, and general workflow management.• Worked to create robust forecasting for the 2021/2022 budget year, ensuring clear management of the charity’s finances whilst providing an excellent service to our audience. Created processes allowing Business Support to help manage the day-to-day budget recording.• Collaboratively working with team to create a process for briefing work requests and ultimately project managing each request using a new workflow management system. This work will then be rolled out where appropriate to other teams within Content & Publishing that are not yet using this system.• Working with a team to move across their Volunteers’ photography to the new SharePoint system. Working to ensure the Volunteers are all adequately informed and understand the process. Also establishing security controls for the SharePoint folders/files to ensure no misuse of contents.• Created workflow process documents, budget spreadsheets, guidance documents, a business case and intranet guidance pages to support the teams. Show less

I was part of a team of two that project managed the National Trust's 125th anniversary celebrations and used my knowledge of all sectors of the National Trust to provide feedback, support and insight throughout this fast-paced programme. My role changed after COVID-19 and I took on team-wide projects to ensure the smooth running of the newly restructured team.• Improved communications with the key stakeholder team of regional leads, ensuring weekly communications were clear and timely and… Show more I was part of a team of two that project managed the National Trust's 125th anniversary celebrations and used my knowledge of all sectors of the National Trust to provide feedback, support and insight throughout this fast-paced programme. My role changed after COVID-19 and I took on team-wide projects to ensure the smooth running of the newly restructured team.• Improved communications with the key stakeholder team of regional leads, ensuring weekly communications were clear and timely and considered their feedback and shared learnings• Established stakeholder relationships and worked with those stakeholders already in place across the Trust• Wrote key programme documentation such as project plans and regular risk assessments and used Microsoft Project to map clear timescales in a Gantt chart• Covered internal communications (IC) for the programme whilst the IC team were short staffed, including drafting copy for organisation-wide weekly emails, documentation to managers and news stories on the internal intranet• Organised the lighting of the beacons across the Trust to celebrate the anniversary in January 2020, as well as finalising key documentation for our places to ensure these events complied with Health & Safety as well as environmental legislation• Worked in Excel online to manage team finances and created forecasting and budget templates for the new financial year• Mentored two team members on a wide variety of topics, such as resilience, change management, dealing with difficult situations and prioritisation and organisation. I also ran three training sessions for a small team on Project Management basics, facilitation techniques and commissioning evaluation within the organisation. Show less

• Providing vacancy support for two regions of recruitment• Helping recruiting managers to create their vacancies• Advise on and externally advertising vacancies• Monitor success of number and quality of applicants, ultimately successfully filling the role• Providing help and advice on the recruitment process, including shortlisting and interview tips• Attending Recruitment Workshops and providing vacancy support face-to-face with Q & A’s• Using internal systems… Show more • Providing vacancy support for two regions of recruitment• Helping recruiting managers to create their vacancies• Advise on and externally advertising vacancies• Monitor success of number and quality of applicants, ultimately successfully filling the role• Providing help and advice on the recruitment process, including shortlisting and interview tips• Attending Recruitment Workshops and providing vacancy support face-to-face with Q & A’s• Using internal systems, Footprints and Oracle• Managed the recruitment process for our Academy Ranger intake for 2018. Co-ordinating 10 locations, over 300 applications and 3 assessment days with key stakeholders Show less

I was working as Donor Loyalty Officer in the Fundraising Department for the National Trust, on a 6 month secondment. • Writing briefs for appeals, newsletter updates and stewardship pieces• Using internal systems, CRM and Raiser's Edge• Stakeholder management with Consultants, our internal Marketing Agency and other key teams• Collating feedback on creative from a wide-range of stakeholders• Making sure projects run to schedule• Ensuring our Mid Level Giving audience… Show more I was working as Donor Loyalty Officer in the Fundraising Department for the National Trust, on a 6 month secondment. • Writing briefs for appeals, newsletter updates and stewardship pieces• Using internal systems, CRM and Raiser's Edge• Stakeholder management with Consultants, our internal Marketing Agency and other key teams• Collating feedback on creative from a wide-range of stakeholders• Making sure projects run to schedule• Ensuring our Mid Level Giving audience are thanked appropriately with a high standard of customer care Show less

• Providing vacancy support for two regions of recruitment• Helping recruiting managers to create their vacancies• Advise on and externally advertising vacancies• Monitor success of number and quality of applicants, ultimately successfully filling the role• Providing help and advice on the recruitment process, including shortlisting and interview tips• Attending Recruitment Workshops and providing vacancy support face-to-face with Q & A’s• Using internal systems… Show more • Providing vacancy support for two regions of recruitment• Helping recruiting managers to create their vacancies• Advise on and externally advertising vacancies• Monitor success of number and quality of applicants, ultimately successfully filling the role• Providing help and advice on the recruitment process, including shortlisting and interview tips• Attending Recruitment Workshops and providing vacancy support face-to-face with Q & A’s• Using internal systems, Footprints and Oracle• Managed the recruitment process for our Academy Ranger intake for 2018. Co-ordinating 10 locations, over 300 applications and 3 assessment days with key stakeholders Show less

• Managing performance development reviews, training, and rotas for my team of between five and seven Membership & Visitor Welcome Assistants, helping them to excel• Coaching my team to achieve targets within time constraints• Responsible for accurate budget setting and monitoring of my seasonal staff's wages• Daily cash handling and end of day and week figures• Supporting the wider team by keeping them informed of diary updates, day to day activities and managing edits of Day… Show more • Managing performance development reviews, training, and rotas for my team of between five and seven Membership & Visitor Welcome Assistants, helping them to excel• Coaching my team to achieve targets within time constraints• Responsible for accurate budget setting and monitoring of my seasonal staff's wages• Daily cash handling and end of day and week figures• Supporting the wider team by keeping them informed of diary updates, day to day activities and managing edits of Day Manager rota, contributing to the efficient running of the site• Updated and re-wrote on site instruction manuals for my team, enabling them to work effectively when I was not present• Managed successful recruitment from advertising through to interviewing and hiring candidates, using Oracle HRIS• Part of the Visitor Enjoyment Carmarthenshire team and Supervisory team which provides feedback to the Senior Management Team - involved in taking minutes for meetings and setting agendas. Also on the Duty Manager rota - providing cover incase of emergency call-out• Part of 'Bucking the Trend' - an initiative at Dinefwr to increase the visitor numbers after a large dip and the visitor enjoyment of those visitors. Helped to organise, implement changes and give feedback during this project which exceeded its original target• Helped to organise Visitor Reception and Membership sales for big events such as the Dinefwr Food Festival and Christmas Fair(s). We exceeded targets for membership at all of these events• Trained on Vader and NoFrills systems, so was able to help our Media Officer to update events and opening times on the website in a timely fashion• Proof read website content and property leaflets for other team members, before distribution• Written thorough risk assessments, including for the Volunteer role I managedDinefwr has won due to outstanding customer service:- Gold in the Carmarthenshire Tourism Awards for Best Day Out 2015- Gold Standard Visitor Attraction in Wales 2015 Show less

• Took over the role of managing a second Visitor Reception in the Carmarthenshire National Trust Portfolio• Shortlisted and interviewed for new team members• Managed staff training within the Visitor Reception team of four in total (managing ten members of the team across the portfolio)• Stepped into the role when the supervisor left unexpectedly to keep the visitor reception running and covered shifts. Left the role when the property closed at end of season.

• Booked travel for councillors, elected members and the Mayoral office, as well as all council staff• High standard of customer service• Liaising with the travel booking company to ensure the correct flights were obtained• Worked to time constraints with a quick turn-around of travel bookings• Used the online booking tool to create itineraries• Ordering foreign exchange according to travel policy• Running the Corporate Travel Yammer page, with relevant updates to members

• Loaded student concessions at a stand in Aotea Square• Helped out at other Auckland Transport sites• Escalated problems to supervisors if required• Tried to help with all queries and provided a good level of customer service• Temporary job for Madison Recruitment

• Managed and helped train a team of three Visitor Reception Assistants• Managed performance development reviews and rotas for my team • Worked to targets within time constraints• Daily cash handling and end of day and week figures• Customer service in a busy visitor attraction, our team helped the site to get its highest visitor enjoyment score this season• Maintained the site diary and communicated the goings-on to the rest of the team• Organised the group and… Show more • Managed and helped train a team of three Visitor Reception Assistants• Managed performance development reviews and rotas for my team • Worked to targets within time constraints• Daily cash handling and end of day and week figures• Customer service in a busy visitor attraction, our team helped the site to get its highest visitor enjoyment score this season• Maintained the site diary and communicated the goings-on to the rest of the team• Organised the group and school bookings for the site• Made one of the admins of the Dolaucothi Gold Mines facebook group and wrote updates on events and items of interest for followers• Went on to offer Visitor Reception cover at another local National Trust property (Dinefwr) until January 2014 Show less

• Worked as part of a team• Organised the rotas for the season• Helped to train a new member of the team• Sold membership for the National Trust• Provided a high level of customer service

• Organised the day-to-day running of the hair salon• Made sure tasks were complete on time and to a high standard• Daily cash handling• Monitored levels of retail stock and ordered products when needed• Provided consistently high customer service to all clients

• Part of a small team in the Imaging Department that printed albums of images for court cases and scanned and printed fingerprint lifts and shoeprints• Helped to implement a new force-wide photograph viewing and ordering system and gave support to new users as it was rolled out• Used data-entry skills when entering crime information into an Excel spreadsheet

• Used selling and promotional skills to reach membership and retail targets• Reconciled till at the end of the day• Public speaking skills used in giving talks to groups of both large and small numbers• Trusted with admin work using Excel, such as weekly statistics, whilst supervisor was away, as well as weekly stock-takes• Part of a reception team of five that provided The Courts with its most successful year to that date• Organised the issuing of visitor enjoyment survey… Show more • Used selling and promotional skills to reach membership and retail targets• Reconciled till at the end of the day• Public speaking skills used in giving talks to groups of both large and small numbers• Trusted with admin work using Excel, such as weekly statistics, whilst supervisor was away, as well as weekly stock-takes• Part of a reception team of five that provided The Courts with its most successful year to that date• Organised the issuing of visitor enjoyment survey to visitors Show less

• After obtaining a degree went to America through a company called BUNAC to experience working life there• Worked as a team • Served a large number of customers during the very busy summer season• Covered re-stocking, handling money, cleaning and opening and closing the shop• A demanding clientele meant being calm under pressure was needed, as was a quick response to solve any problems that arose