Jacqueline Ndlovu Email & Phone Number

Senneville, Quebec, Canada

• Responsible for providing full employee life-cycle HR support for our warehouses located in Montreal, Edmonton, and Vancouver.• Serves as the primary point of contact for our warehouse staff, acting as a welcoming resource during onboarding and promptly addressing employee inquiries.• Assists warehouse supervisors in recruitment and staffing activities, which may involve both direct hiring and coordination with recruitment agencies.• Takes charge of administrative processes related to employee leaves, encompassing medical leaves and those related to CNESST (Commission des normes, de l'équité, de la santé et de la sécurité du travail).• Provides comprehensive HR support to warehouse supervisors, guiding them on various human resources matters, company policies, and compliance with employment legislation.• Manages and resolves employee relations issues, including but not limited to absenteeism, disciplinary actions, and terminations, ensuring compliance with relevant policies and procedures.• Ensures the accuracy and integrity of data in the Human Resources Information System (HRIS) concerning warehouse staff.• Spearheads and expedites the development of a thriving company culture by introducing new programs and engagement initiatives aimed at enhancing employee morale and well-being.• Participates actively in the development and implementation of HR policies, programs, and initiatives aligned with the strategic growth objectives of the business.• Leads and participates in HR projects geared towards continuous improvement in HR practices and processes, contributing to the overall development and effectiveness of the HR function.

Montreal, Quebec, Canada

• Researched and implemented the organization’s first HRIS systems (BambooHR and ADP Workforce Now).• Directed the hiring process, supporting managers with job postings, candidate reviews, interview scheduling, and onboarding.• Developed and implemented organizational processes and procedures, including onboarding materials, new hire packages, and payroll tracking tools.• Advised the HR Manager on People and Culture strategies to support staff development.• Integrated diversity, equity, and inclusion frameworks into HR processes to promote an inclusive workplace.• Provided comprehensive HR support to staff and management on benefits, compensation, evaluations, and recruitment.• Trained managers and staff on HR policies, including personnel policies, to ensure compliance and understanding.• Managed benefits, compensation, and labor compliance, overseeing administration and filings.• Supervised the bi-weekly payroll process, ensuring deadlines and accuracy were met.• Empowered hiring managers with tools, resources, and systems to recruit, hire, and onboard effectively.• Coordinated organization-wide events, collaborating with stakeholders to ensure inclusivity and diverse representation.• Contributed to employee engagement and retention projects, fostering an inclusive and supportive work environment.• Supported financial operations by assisting with tasks such as check deposits, bank reconciliations, and budget tracking.• Collaborated with the Finance and Accounting Manager on receivables, invoicing, reimbursements, and payables using Sage 50, ensuring accuracy and compliance.

Kingston, Ontario

• Welcomed visitors by greeting them, in person and on the telephone.• Answered all incoming calls, handled caller’s inquiries, and re-directed calls as appropriate.• Rebooked appointments for clients with their counsellors. • Opened, date stamped and distributed mail in the office.• Assisted in data entry, filing, labelling and other assigned office duties.

Kingston, Ontario

• Processed cheque requisitions to reimburse expenses incurred by researchers and to pay interviewers for different research projects.• Processed travel expense advances and reimbursements for researchers.• Maintained the general filing system and filed all correspondences.

Montreal, Canada Area

• Answered and directed all calls as appropriate and took adequate messages when required.• Assisted in the planning and preparation of office lunches, meetings, conferences and conference telephone calls.• Assisted in data entry on SAP.• Maintained an adequate inventory of office supplies• Coordinated the repair and maintenance of office equipment.