Jacqueline Nelson Email and Phone Number

This role is an entry level position for an individual contributor responsible for on-site installation, maintenance, and repair of IBM and multi-vendor systems and components, including hardware, networking products, software, and operating systems. They are the primary technical interface to clients for the coordination of hardware and/or software support and delivery of operational services as required by the client. They advise clients of preventive maintenance, configuration, operation and environmental factors which may impact product performance or impair the client's IT operation. They may also perform services activities such as systems assurance, systems-level problem determination, discontinuance and relocation of IBM and non-IBM systems and products. They are accountable to ensure a high level of client satisfaction with service delivery, technical support, and operational services for the client account(s). When critical situations occur, they are the IBM technical interface to clients and manage the situation until the problem is fixed.

• Responsible for inputting applicant data, collecting fingerprints, identity documents, photo identification and resume’s • Verify the validity of the identity documents submitted in the registration package.• Review results of FBI fingerprint check. Verifies a background investigation is on file or in progress.• Perform final identity verification checks, including a fingerprint scan and verification of photo identity.• Physically issues credentials to contractors and employees.• Resolve Technical issues within HSPD-12 software.

•Responsibilities included establishing web access accounts and providing account maintenance for well over 500 federal employees as well 300 congressional members.•Produced and maintained a Microsoft Excel spreadsheet to manipulate data and keep an accurate count of all users created and contacted for statistical purposes,•Responded in a professional and timely manner to email inquiries sent through the online services help link; •Researching guidelines to ensure corrective actions were taken. •Ensured security of stored information only allowing access to relevant persons registered with the GSO website.•Assisted the Batch Systems team on a weekly basis to initiate activities that involved testing automation software,• Discussing the release of web based applications and reviews any programmatic discrepancies with the automation software.• Also initiated and produced a team project resulting in the first printed Standard Operating Manual for current and newly appointed employees

Create and Track trouble tickets in the Remedy ticketing system• Map Network/Local Printers and Scanners• Recover .pst files and emails in Outlook• Provide password resets for LAN accounts in Active Directory• Unlock Customers account in Active Directory• Remove Force Log off Scripts• Remote to Customer's HHS machine by using Symantec PcAnywhere• Assist customers with connecting to VPN and VPN Drive Mapper• Walk Customer's through filling out Catalog orders for equipment• Copy .pst files to USB/CD • Walk Customers through Blackberry Enterprise Activations• Assist Customers with Delegating Permissions to Resource mailbox in Outlook

Answered general calls and used multiple tools to troubleshoot customers’ web-mail and password problems, as well as home networking issues for phone, internet, and video products Assisted customers with all services offered by Comcast

Set up serving area and serve a wide variety of food itemsClean and store dishes, utensils, cafeteria equipment, and food suppliesClean work areas and dispose of refuse Pack and load/unload food and serving equipment Sweep floor, wipe tables and counters, fill supplies for next day Assemble and/or heat prepared foods Operate food service machinery and equipment Perform minor clerical duties related to the food service program

Prepared and managed correspondence, reports and documents Implemented and maintained office systemsMaintained schedules and calendars; spec equipment regularly for damage problemsCleaned and lubricated equipment according to machine specificationsPerformed equipment repairs as neededReported jobs that were beyond standard maintenance and repair to professional staffFollowed a regular preventive maintenance inspection program Arranged and confirmed appointments; organized internal and external eventsHandled incoming mail and other materialSet up and maintained filing system