Jacqueline Park Email and Phone Number

Create and implement the quarterly marketing/growth plan. Provide overall marketing training and expertise to personnel to achieve quality mix and occupancy. Direct the completion of a minimum of 4 external sales calls per day with new and existing referrals sources. Coordinate all internal publicityevents and work closely with the Corporate Marketing department on event execution. Create and implement monthly direct mail pieces to inquiries and professional referral sources. Being responsible for the development and maintaining mailings list of all professional referral sources and inquires. 7. Train other department heads on the role of marketing and customer service. Develop back up procedure with Administrator for tours when Director of Admissions and Marketing not available. Train back up designees on process of giving tours and taking inquires. Maintain records and results on all referral and conversion activity. In concert with Administrator, provide feedback and perform customer problem resolution. Coordinate Press Releases and public relations activities with area media. Coordinate, train, and orient new marketing and sales' new hires. Assist in the development and placement of media advertisements and creative. Serve on community boards/associations. Establish a process to qualify residents for admission utilizing CareOne's financial and medical criteria. Must submit and oversee staff marketing, census and sales reports as required using company developed reporting tools. Maintain records and results on all referral and admission activity. Serve on Quality Assurance committee for the facility. In concert with the administrator, provide feedback, performance appraisals and ongoing coaching to marketing staff. Oversee pre-admission room checks with the housekeeping Supervisor.Inform appropriate staff of incoming admissions prior to arrival. Ensure that patient and family are appropriately welcomed and settled on admission day.

External marketing and business development for hospice division of CareOne.Develop business relationships with facilities, hospitals, physicians etcCoordinate community events and outreach Generate referrals and business for new territories

INNOVO SPECIALTY- East Windsor, NJ​​​​​January 2014- currentHead of Prior Authorization Department/ Audit Specialist​​​​​​• Train all new employees in various departments and job positions in the office• Developed training notes, key patterns, and shortcuts for different positions• Answer and respond to client/doctor inquiries: educating patients on their medications, notifying patients what is covered by insurance, and providing alternatives when there are rejections• Organize and review records of pharmacy claims and SOP’s• Use different resources at my disposal to find coordination of benefits• Bill multiple prescriptions through online prescription networks• File for prior authorization with patients insurance plans for cost overrides and ingredient authorizations• Consult doctors on alternative forms of therapy for patients with specific insurance plan limitations and restrictions• Organize and compile key information and data for sales reports• Analyze audits received by various company’s and compile a strategic method to submit needed information in a timely manner• Prioritize projects based on urgency, importance, and business needs• Continuously read and educate myself on FDA, OSHA and State regulations• Comply with HIPAA and other regulations in accordance to confidentiality of patient information.