UX DesignPast clients include: Tieman's Coffee, Slide-A-Shelf, Haywood Security Solutions, Back Hiro, OC Wraps, Med Spa Ontario, Sugar & Spice La Mirada, Coldwell Banker Ambassador Whittier, La Habra Chamber of Commerce, InClusion Services, Xclusiv Services, Live2Free, Crossroads Community Church, La Habra K9 Police Department

I oversaw the marketing department and managed all initiatives. I had overall accountability for planning, payroll, budgeting, goals, and performance across the marketing team as well as the website and website sales.Key roles and duties:- Brand and creative manager - focused on consistent tone of voice, color use, logo use, and creative direction- Identified the latest trends and technologies affecting our industry.- Evaluated important metrics that affected our website traffic, service quotas, and target audience through data analytics.- Oversaw and managed all customer databases, email marketing, retail packaging, ecommerce and shipping packaging, vendor relations, social, contests, giveaways, partnerships, blogs, video, and other projects. Marketing served retail, website (ecommerce), wholesale, and office/warehouse/roastery needs.- Led content design, email generation, reporting, and creative.- Created and grew engagement via all platforms - blogs, email, photo/video, print ads, digital ads.- Oversaw all print and project coordination.- Developed and monitored campaign budgets such as Google, Facebook, Microsoft (Bing), and Amazon.- Planned and managed our social media platforms.- Acted as project manager over all outside vendors and agencies.In my time at Klatch so far, I was able to:- Streamline processes and systems, organize the department - Reduced and maintained team overtime- Created a standards document and related how-to video content- Implemented an Agile Scrum system for team project managing- Grew online revenue by 100% in Q1 2020 (YOY), and overall 76% in 2020- Grew Google Ads results by 4x in 2020, and maintained consistent results of a 2x+ ROAS- Grew email marketing lists by 30%- Grew social media following, including YouTube.

Lead a team of 50+ employees, including 3 supervisorial staff at a training (leading) cafeTogether with the team we won a Platinum award in 2017 for outstanding audit resultsAnalyze and improve processes, training and rework practices for this locationMy role involved moving to locations and improving things over a short period of time, often referred to as "the fixer" - across Brea, Anaheim (Disneyland), and then to La Habra. After my time in the OC, I transferred to the Inland Empire for about 6 months and was supporting teams at the Eastvale, Victorville and Rancho Cucamonga locations.Identify and coordinate daily activities of employees; inspire my team to achieve desired results in productivity, teamwork, safety, quality and resultsCollaborate with general manager to drive optimal productivity; improve food cost variance goals, labor goals, cleanliness standardsEnsure performance goals are set, and plans to meet them are in placeDrive my personal growth and development by leveraging tools, resources, and relationships with other leadrsMaintain level of service requirements throughout the process - from our vendors to our storesManage a safe and clean work environment by advocating safety training and accident preparednessManages P&L performance through analysis and improvementWithin my time at Panera Bread, I have completed the 6 AMSPs - which are learning capabilities and am a certified expert in each area:1. Recruiting Specialist2. Food Specialist3. Training Specialist4. Bakery Specialist5. Facilities Specialist6. Service SpecialistWorks on the district level to fill in gaps for other managers - about 4 times a yearWorks on the district level to facilitate audits for other cafes - about 4 times a yearFor 1 year led a catering hub as general manager - experience in high-volume catering

Worked in a real estate office doing graphic design for the website, promotional materials and digitizing floorplans. The office did real estate sales as well as provided rental services - matching renters with apartments. Each time they had a new listing we would go in and take the measurements, take pictures. Then I would digitize and color the floorplan as well as edit the images, and post them to the listings portal, etc.

Managed all marketing materials for the investment division of the Los Angeles, California office. Included but not limited to; Editor of the division newspaper (monthly production to 30,000 subscribers) - design, content and production supervisor, Editor and designer of the division web site, advertising sales (B2B), additional print materials (design and production supervisor), Design team manager (Intern supervisor), social media management, and lastly, edits and produces video interviews for social media.

Fulfill customer print orders, from design to copying to finishing. A multi-tasking role, I was often helping up to 10 customers at once. Skills learned here include printer repair, finishing processes and more. I had the opportunity to work at three locations; Baldwin Park, La Habra and San Dimas. I worked 30 hours on average, while attending University full-time.Skills learned:- Time management- Customer service- Cash drawer and POS, stocking and POP set-up- Communication; leaving thorough notes for customer's projects for my team members- Equipment skills such as laminating, spiral binding, copying as well as equipment troubleshooting- Handling large projects and ensuring quality control

For the International Student Services Department. Designed and produced weekly promotional material for events, groups, and more. Involved working directly with printer in production. Other work included email newsletter (graphic and html) designing, powerpoint design, and other web media design.

Designed and illustrated graphics for magazine articles, created advertisements for both print and web, illustrated maps for use in articles, edited images, and magazine layout production.

Communicated and assisted customers in various ways through the hospitality and recreation divisions. Included gaining experience in customer service and hospitality management. Worked directly with my supervisor on customer related pinch points and helped facilitate improvements specifically with class scheduling and merchandise inventory management.

Design, illustration and layout work. Designing promotional materials, template creation, all with a layout design emphasis.