Jacqueline Rouzan Peiffer Email & Phone Number

Chicago, Illinois, United States

Chicago, Illinois, United States

• Develop, write and manage email campaigns plus create marketing schedule
• Design visually engaging digital and print marketing collateral from copywriting through production, including e-newsletters, membership brochures, email campaigns, and sponsor prospectus'
• Drive client social media marketing. Create content, manage post schedules, and monitor social media presence
• Manage clients' websites content to ensure that they are current and dynamic; write copy, as required

Naperville, IL

• Research, write and edit new content for use across multiple platforms, including website and digital. Ensure all communications are consistent with the client's brand standards
• Collaborate with cross-functional teams to support the strategic planning and execution of client programs and special events
• Develop, write and manage email campaigns (Oasis, YourMembership, Wild Apricot, Constant Contact, and MailChimp) and report analytics
• Curate and edit content for all association e-newsletters, plus create editorial calendars, gather articles from volunteers and staff, manage distribution and website postings of the e-newsletters. Report analytics
• Design visually engaging digital and print marketing collateral from copywriting through production, including membership brochures, email campaigns, sponsor prospectus' and event marketing collateral
• Drive client social media marketing. Create content, manage post schedules, and monitor social media presence; demonstrated success increasing engagement by 163% and audience size across a variety of digital platforms

Clarendon Hills, Illinois

• Created and designed digital and printed monthly newsletters, weekly e-newsletters, and event marketing
• Designed and produced event advertisements, publications, invitations, and menus
• Created and maintained content on the club website
• Administrative Assistant to Board of Directors and Membership Committee: assembled and created monthly meeting materials, onboarded new members, utilized club management software, and provided member support throughout.
• Supervised and delegated assignments to reception staff and ladies’ locker room staff

Elmhurst, Illinois

• Oversaw implementation of strategic marketing plans, including the development of production schedules
• Curate and edit content for all association e-newsletters, plus create editorial calendars, gather articles from volunteers and staff, manage distribution and website postings of the e-newsletters
• Wrote, executed, and managed client email campaigns and reported analytics
• Designed visually engaging digital and print marketing collateral from copywriting through production, including membership brochures, direct mail pieces, sponsor prospectus' and event marketing collateral using Adobe.
• Managed the content of clients’ websites to ensure that they are current, dynamic, and relevant: write copy as needed
• Communicated and marketed membership information to a variety of healthcare, legal, and publishing associations

Western Springs, Illinois

• Provided project management for project scheduling, project tracking, issue management, and status reporting
• Acted as the primary client contact managing their expectations and completed all necessary follow-up action items; ensured a superior client experience and successful project completion (on-time/on-budget)
• Cross-checked proofs/layouts and communicated adjustments, as needed
• Worked closely with the President and Business Development staff to create new marketing programs/concepts to promote the company continually
• Assisted with iima productions special events

Chicago, Illinois

• Handled all incoming Customer Complaint/Comment/ Inquiry emails
• Organized and set up a pilot scheme to effectively manage, track, and resolve customer complaints and inquiries: reported on trends. Kept accurate records of discussions or correspondence with customers
• Designed and generated daily, weekly, monthly, and yearly ad hoc reports
• Reported observations to marketing and training to assist department managers in identifying staff educational and training needs related to service recovery and improving customer experience

Chicago, Illinois

• Developed quality assurance strategy for evaluating the full suite of financial service products
• Designed structured secret shopper program to identify customer service representative training gaps
• Conducted competitive market analysis to develop fraud mitigation strategies
• Analyzed and compiled survey data to create monthly executive dashboard reports to senior management

Eagan, Minnesota, United States

• Researched, developed, wrote, and distributed policies/procedures and training documents worldwide:Major Projects: - Inventory Forecasting System Procedure/Training Manual – $1.5 million project - Forecasting.
• Interviewed subject matter experts and developed technical content creating policies and procedures
• Conducted training of affected personnel
• Coordinated process improvement with cross-functional work teams and identify enhancement opportunities
• Maintained distribution lists for policies/procedures as dictated by the Federal Aviation Administration

Chicago, Illinois, United States