Jacqueline Ruffin Email & Phone Number

Redirect negative situations into positive outcomes•Research to prevent/resolve service failures using available customer systems.•Provide timely follow-up with all customers on messages, delivery change requests, concerns, driver follow-ups and package status updates.•Effectively communicate actions and commitments to customers to productively handle complex conversations.•Monitor the planned, organized and daily assignment of all pickup and delivery work in the package center.

Perform data entry, light bookkeeping and other administrative duties.•Verify and process bill payments, credits, etc.: maintain and update account information.•Create and update spreadsheets utilizing Excel; track and maintain inventory.