-Oversee daily operations across the institute, ensuring all educational and administrative activities run smoothly and efficiently.-Lead a team of six, managing their performance, development, and coordination to enhance operational effectiveness and team dynamics.-Develop and implement operational policies and procedures to enhance organizational effectiveness and compliance with educational standards.-Collaborate with department heads to coordinate and integrate departmental activities, fostering a cohesive environment that supports educational objectives.-Monitor and manage operational budgets to ensure financial sustainability, including cost control measures and budget forecasting.-Lead facility management efforts, including maintenance, upgrades, and logistical support, to ensure a safe and conducive learning environment.-Drive the implementation of technology solutions to improve operational processes and enhance the learning experience for students and staff.-Analyze performance data to identify areas for improvement, developing strategies to increase efficiency, enhance student satisfaction, and meet institutional goals.-Manage staff recruitment, training, and development to build a high-performing team aligned with the institute’s mission and values.-Coordinate with external stakeholders, including suppliers, regulators, and community partners, to maintain positive relationships and compliance with industry standards.-Oversee risk management and safety protocols to ensure a secure environment for all students and staff.-Lead strategic projects and initiatives that contribute to long-term operational excellence and institutional growth.

-Lead the procurement function, managing all aspects of purchasing, sourcing, and supply chain operations to support the institute's educational and operational needs.-Develop and implement procurement strategies that align with the institute's financial goals and operational requirements, focusing on cost reduction and supply chain efficiency.-Negotiate contracts and terms with suppliers and vendors to secure advantageous terms and build strategic relationships, enhancing product quality and service delivery.-Oversee the management of inventory levels, ensuring optimal stock availability for educational and operational materials while minimizing excess and obsolete inventory.-Implement and maintain procurement policies and procedures to standardize purchasing practices and ensure compliance with regulatory standards and ethical practices.-Conduct ongoing market and supplier analysis to stay informed of industry trends and identify opportunities for cost savings and product enhancements.-Collaborate with department heads and management to forecast demand and plan procurement needs, ensuring timely availability of essential products and services.-Manage a team of procurement staff, providing training, guidance, and evaluation to ensure professional growth and effective performance in procurement operations.-Utilize technology and procurement systems to streamline processes, improve data accuracy, and enhance reporting capabilities for better decision-making.-Monitor and manage supplier performance to ensure compliance with contract terms and delivery expectations, addressing any issues or disputes as they arise.-Foster a culture of continuous improvement within the procurement department, encouraging innovation and the adoption of best practices to enhance overall efficiency and effectiveness.

-Swiftly resolved guest issues to maintain high satisfaction levels.-Personalized guest experiences with special touches like anniversary cards, rose petals, and champagne.-Managed inventory adjustments for overbookings to ensure optimal room availability.-Employed strong supervisory skills to recruit, train, evaluate, and discipline full-time staff, building a proficient team.-Efficiently managed multiple projects, balancing efforts to meet deadlines while maintaining high performance under pressure.-Championed the SPG loyalty program, leading the front desk team to surpass monthly targets and boost guest engagement.-Handled multiple communication lines, ensuring effective interaction with guests and stakeholders via phone and email.-Applied policies and procedures to uphold high operational standards and consistency.-Processed guest folios, addressed billing discrepancies, and maintained precise financial records.-Booked reservations for diverse clientele, enhancing guest relations with strategic negotiation and superior customer service.-Supported other departments by collecting and analyzing data to aid informed decision-making and improve operational support.-Managed document processing, including scanning, faxing, and handling confidential mail, ensuring efficient administrative operations.-Conducted financial transactions and cash management with accuracy.-Maintained inventory control, ordered supplies, and upheld a clean and organized environment.-Oversaw daily operational tasks such as processing bank deposits and managing outgoing mail to ensure seamless operations.

-Assumed Manager on Duty responsibilities to ensure operational excellence and high guest satisfaction.-Created welcoming experiences for guests, enhancing loyalty and overall satisfaction.-Managed inventory effectively, adjusting for overbookings to optimize room availability and revenue.-Utilized advanced supervisory skills for recruiting, training, evaluating, motivating, and disciplining staff, creating a professional work environment.-Coordinated multiple projects, showcasing exceptional organizational and planning skills to meet deadlines and maintain productivity.-Led the SPG loyalty program, motivating the front desk team to exceed monthly goals and increase guest engagement.-Managed communications through multi-line phone systems and email, ensuring effective and clear interactions with guests and stakeholders.-Applied company policies and procedures consistently to maintain operational integrity and standards.Processed guest folios, resolved billing discrepancies, and maintained precise financial records.-Handled reservations for diverse clientele, including corporate guests, using strategic negotiation and interpersonal skills.-Supported other departments by gathering and analyzing data for informed decision-making.-Ensured confidentiality and efficiency in document preparation and distribution.-Administered financial transactions and cash operations with accuracy.-Oversaw monthly inventory control, ordered supplies, and maintained a clean and organized workspace.-Conducted daily operational tasks, including processing bank deposits and managing outgoing mail, to ensure smooth business operations.

-Efficiently managed multiple communication channels, including phone and email, to respond to and resolve customer inquiries and issues promptly.-Skilled in the application of policies and procedures to ensure consistent and high-quality customer service.-Coordinated and secured reservations for a diverse clientele, ranging from the general public to corporate guests, leveraging strong organizational and administrative skills.-Engaged with guests using preferred communication methods, enhancing customer satisfaction and service experience.-Collected and analyzed data to support various departmental projects and initiatives, contributing to improved operational efficiency.-Conducted detailed research and compiled data for special projects directed by the General Manager, enhancing decision-making processes.-Assessed and ensured the accuracy of data, supporting the accounting team with critical financial processes.-Prepared and managed documents for scanning, faxing, and distribution, including handling confidential mail and office correspondence.-Administered cash operations and cashiering duties, ensuring precise financial transactions and cash flow management.-Executed monthly inventory assessments, ordered supplies, and maintained organizational standards to ensure a clean and efficient working environment.-Facilitated daily operational tasks including processing bank deposits, preparing outgoing mail, and maintaining financial records.