Jacqueline S. Email & Phone Number

• Propose omnichannel reactivation tactics targeting canceled and lapsed monthly donors based on trends in sustainer attrition• Build SQL queries and Salesforce reports and dashboards that examine areas for improved retention based on monthly donor profiles, such as inception channel and monthly pledge amount• Ensure the quality of monthly donor data, as well as the quality control of campaign segmentation for multi-channel monthly donor retention efforts, including, but not limited to recapture and monthly statement

New York, New York

• Perform regular data hygiene queries to ensure monthly processes run smoothly and implement strategic changes to prevent future errors.• Interpret patterns in Guardian pledges to resolve issues with monthly donations, such as multiple pledges, cancelations, and donation adjustments.• Process all refund requests (credit card, eft, and checks) from donors• Make changes to Guardian pledge payment information and membership records in the donor database.• Perform all investigations of possible fraudulent charges and develop solutions to minimize revenue loss.• Assist the direct response team with recognizing back-end data issues and proposing possible solutions.• Collaborate with the Donor Stewardship team to improve the quality of data input into our donor database.• Work closely with a payment processor to improve reporting on refunds and monthly donor changes or cancelations.• Build reports from scratch that examine cancelations and provide a detailed donor profile of the lifetime value of members by inception channel, monthly pledge amount, additional one-time giving, and cancelation reason• Develop a strategy on how to best communicate with donors based on an analysis of trends in ASPCA’s monthly giving program to increase donor retention and revenue• Develop strategy and implement communication to the high dollar ($200+) newly incepted Guardians to confirm the intention of giving level and type to minimize error, maximize revenue and improve donor satisfaction and retention.

New York, New York

• Investigation of possible fraudulent charges and implementation of security measures• Process all refund requests (credit card, EFT, and checks).• Conduct periodic systems audits to identify potential areas for improvement• Answer phone and email inquiries from ASPCA members and Guardian Monthly donors• Maintenance of Guardian data integrity (i.e., source codes, costs, and dates)• Maintain quality service by enforcing quality and customer service standards; analyze and resolve quality service customer service problems; identify trends; recommend system improvements.• Determined errors, patterns, and trends in donation processing and proposed and implemented solutions

Greater New York City Area

• Answer phone and email inquiries from ASPCA members and Guardian Monthly donors.• Work with donors, payment processors, and finance to navigate the reimbursement process while identifying barriers to reimbursement. • Maintained donor and administrative records in an organized and secure fashion• Assist the direct response team with recognizing back-end data issues and proposing possible solutions.• Offer individual attention to members to forge ongoing donor commitment and increase revenue.• Maintain quality service by enforcing quality and customer service analysis; unresolved resolving quality service customer service identify and recommend system improvements.• Accomplishes staff results by communicating job expectations, coaching, coordinating, and enforcing systems, policies, procedures, and productivity standards.

• Answer phone and email inquiries from ASPCA members and Guardian Monthly donors.• Resolves administrative problems by coordinating the preparation of reports, analyzing data, and identifying solutions• Resolves service problems by clarifying the donor's complaint, determining the cause, selecting, and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.• Maintains financial accounts by processing donation adjustments in Donor Direct

Greater New York City Area

• Answer phone and email inquiries from ASPCA members and Guardian Monthly donors.• Process monthly one-time donations• Make changes to Guardian payment information and membership records in the donor database.• Contacted Guardian members whose automatic payments were declined to gather new banking information.• Fulfill requests from the public for membership and organization information, such as annual reports, gift acknowledgments, and order replacement incentive packages.• Sort, distribute, process, and respond to the mail daily.• Keep donor materials inventory room organized.

Greater New York City Area

• Scheduled appointments and other patient visits, including re-check appointments, surgeries, and emergencies.• Demonstrate excellent relations with clients/pets in wait and exam rooms.• Keep charts and computer records updated with current client and patient information.• Verify that all services and products were accurately inputted on the computer and the client’s invoice.• Had the authority to delay disputed charges until further reviewed by a supervisor.• Collect deposits and payments for services when they were run and running-of-day end-of-day transaction register.

New York, New York

• Entrusted with handling safe deposit, vault, ATM, bond/coupons, and night-drop activities.• Process transactions for personal and business customers and provide information regarding bank services. Execute complex transactions and use the computer to enter deposits, payments, and withdrawals.• Maintained and balanced a cash drawer daily.• Placed orders to restock merchandise and handled receiving of products.• Accurately complete settlements.• Assigned duties and work schedules for employees.• Oversaw shipments to and from the Federal Reserve.• Trained employees in customer service and banking procedures.

Liberal Arts And Sciences/Liberal Studies

Psychology

Human Services, General

Education record

Education record

Education record

Education record