Jacqueline S. Email & Phone Number

• Propose omnichannel reactivation tactics targeting canceled and lapsed monthly donors based on trends in sustainer attrition
• Build SQL queries and Salesforce reports and dashboards that examine areas for improved retention based on monthly donor profiles, such as inception channel and monthly pledge amount
• Ensure the quality of monthly donor data, as well as the quality control of campaign segmentation for multi-channel monthly donor retention efforts, including, but not limited to recapture and monthly statement

New York, New York

• Perform regular data hygiene queries to ensure monthly processes run smoothly and implement strategic changes to prevent future errors.
• Interpret patterns in Guardian pledges to resolve issues with monthly donations, such as multiple pledges, cancelations, and donation adjustments.
• Process all refund requests (credit card, eft, and checks) from donors
• Make changes to Guardian pledge payment information and membership records in the donor database.
• Perform all investigations of possible fraudulent charges and develop solutions to minimize revenue loss.
• Assist the direct response team with recognizing back-end data issues and proposing possible solutions.

New York, New York

• Investigation of possible fraudulent charges and implementation of security measures
• Process all refund requests (credit card, EFT, and checks).
• Conduct periodic systems audits to identify potential areas for improvement
• Answer phone and email inquiries from ASPCA members and Guardian Monthly donors
• Maintenance of Guardian data integrity (i.e., source codes, costs, and dates)
• Maintain quality service by enforcing quality and customer service standards; analyze and resolve quality service customer service problems; identify trends; recommend system improvements.

Greater New York City Area

• Answer phone and email inquiries from ASPCA members and Guardian Monthly donors.
• Work with donors, payment processors, and finance to navigate the reimbursement process while identifying barriers to reimbursement.
• Maintained donor and administrative records in an organized and secure fashion
• Assist the direct response team with recognizing back-end data issues and proposing possible solutions.
• Offer individual attention to members to forge ongoing donor commitment and increase revenue.
• Maintain quality service by enforcing quality and customer service analysis; unresolved resolving quality service customer service identify and recommend system improvements.

• Answer phone and email inquiries from ASPCA members and Guardian Monthly donors.
• Resolves administrative problems by coordinating the preparation of reports, analyzing data, and identifying solutions
• Resolves service problems by clarifying the donor's complaint, determining the cause, selecting, and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure.
• Maintains financial accounts by processing donation adjustments in Donor Direct

Greater New York City Area

• Answer phone and email inquiries from ASPCA members and Guardian Monthly donors.
• Process monthly one-time donations
• Make changes to Guardian payment information and membership records in the donor database.
• Contacted Guardian members whose automatic payments were declined to gather new banking information.
• Fulfill requests from the public for membership and organization information, such as annual reports, gift acknowledgments, and order replacement incentive packages.
• Sort, distribute, process, and respond to the mail daily.

Greater New York City Area

• Scheduled appointments and other patient visits, including re-check appointments, surgeries, and emergencies.
• Demonstrate excellent relations with clients/pets in wait and exam rooms.
• Keep charts and computer records updated with current client and patient information.
• Verify that all services and products were accurately inputted on the computer and the client’s invoice.
• Had the authority to delay disputed charges until further reviewed by a supervisor.
• Collect deposits and payments for services when they were run and running-of-day end-of-day transaction register.

New York, New York

• Entrusted with handling safe deposit, vault, ATM, bond/coupons, and night-drop activities.
• Process transactions for personal and business customers and provide information regarding bank services. Execute complex transactions and use the computer to enter deposits, payments, and withdrawals.
• Maintained and balanced a cash drawer daily.
• Placed orders to restock merchandise and handled receiving of products.
• Accurately complete settlements.
• Assigned duties and work schedules for employees.

Liberal Arts And Sciences/Liberal Studies

Psychology

Human Services, General

Education record

Education record

Education record

Education record