Jacqueline Sharp Email & Phone Number

Melbourne Area, Australia

Forming part of the PMO; the primary focus of this role is ICBS Business Projects. ICBS is the comprehensive banking system used by the GE Money Branch Network in Australia and New Zealand. This role includes management of standard IT change initiation requests, BQC Projects and also Compliance and Business Critical projects. Ability to adapt to.

Melbourne, Australia

Promoted to Subject Matter Expert (SME) of the Branch Network Business Support Team with the primary focus of the role being the 2 phased offshore transition of 100+ backend processes to India. This role involved 2, month long business trips to India to train staff and monitor transitions.

Melbourne, Australia

Promoted to Team Leader of the Rapid Response and Exception Item Management Team after being a team member for 6 months. Responsible for 16 FLA’s which involved management of staffs KPIs, MQS, Dashboard reporting and maintaining SLA’s

Melbourne Area, Australia

The Rapid Response and Exception item Management (RR & EIM) teams are the support teams for the 170+ GE money branches across Australia and New Zealand. RR involved internal customer service and account investigation/correction as requested. The EIM team is responsible for the investigation and correction of any rejected incoming, outgoing payment streams.

Consistently exceed monthly K.P.I’s including; Gross Profit, Items Per Sale and average sale value for Fragrance and Beauty products.

Melbourne Area, Australia

Service Manager for a communications company that specialised in telephone systems installation and servicing. The role included the day-to-day scheduling of service technicians in the most cost effective and time effective manner. I was also the Project Manager for telephone system installations; this included preparation of business requirements.

Melbourne, Australia

Production Assistant for Bondor, a manufacturer of insulated cooling panel. This role involved staff capacity planning and production planning to ensure best practice. As part of this role I was responsible for developing a new form of scheduling system, which attributed to a decrease in product wastage by 12%.

Melbourne Area, Australia

Employment Consultant for the government funded WOW Employment Services specialising in placing the unemployed over 50’s into permanent employment.Role involved applicant screening, resume preparation, training on interview techniques and coaching, as well as employer relations to ensure placement opportunities for my clients.This role expended to include.