-Created a positive and accountability culture through driving employee recognition, engagement and internal bench in a Top 10 Gap Outlet Store-Promoted, developed and trained internal bench to backfill leadership positions in less than 7 days each-Drove positive earnings which landed in the Top 10 results for Gap Outlet -Organized and directed a Relocation of 85K units. Communicated and partnered with 7 General Managers, Various HQ Business Partners, Third Party Construction and a staff of 75+ associates and 8 managers. -Created 4 new General Manager Onboarding plans and included various leaders from my own store to facilitate training plans. -Created and directed People and Operations team for District initiatives, routines and best practices. All communication and learning opportunities held on a weekly basis during District Conference Calls and individual TBs all of which saw a reduction in payroll overspending and an increase in self assessed productivity results. -District Talent Expert: identified top talent and risk in the District. Recruited and interviewed talent to staff stores in less than 30 days. -Created a District Wide weekend Loyalty Captainship program that drove positive card conversion results for over 30 weeks; through feedback, recognition and inclusion of the entire district to drive results.

-Created a positive work environment by driving employee engagement, retention and training/development opportunities. Which in return created a strong internal bench of talent. -Delivered strong visual merchandising standards. -Delivered over 100% to all loyalty programs -Onboarded and trained 5 new General Managers within the District-District Loyalty Expert: Lead loyalty programs for 15 Gap Outlet locations through feedback, engagement and recognition -Led policies, protocols and procedures through the pandemic and in turn hired over 15 new associates to help with the increase in sales which lead to a historical 2021 sales volume.

-Hired, onboarded and trained over 20 new part-time associates and 4 new leaders in less than 60 days. -Increased brand card acquisition by 17% in 2017. -Exceeded all goals for loyalty programs. -Developed GM successor.

• Assisted in rebuilding an underperforming Gap Factory store. • Hired, onboarded and trained all new hires. • Increased brand card acquisition by 22% in 2015, and 35% in 2016. • Improved shrink by 2.1% over LY. • Strong merchandising and visual skill set. • Merchant for Men's and Boys in 2015. • Increased Men's sales by 9% over LY. Only department to comp 2015. • Merchant for Women's and Girls 2016-2017 • Increased Girls sales 36% over LY. • Increased Women's sales by 6% vs LY. Only two departments to comp 2016. • Successfully completed a bench strength program for career development.

• Executed the business strategy, weekly schedules, and brand credit card goals for a Gap Specialty store. • Drove brand loyalty by representing an exceptional customer store experience by assessing interactions on the sales floor and in the fitting room. • Recruited and hired transfers and new employees as needed. • Created and implemented training and development plans for sales associates and my sales Lead. • Provided in the moment coaching to struggling sales associates. • Completed Self Store Compliance Audits monthly. • #1 top Brand Credit Card opener in my store and 1 of the top 200 employees of Gap brand to be recognized for outstanding credit card results.

Executed and planned all shipment, replenishment, markdown and promotional event processes for Gap Specialty on a weekly basis. Acted as Leader-on-Duty as necessary. #1 top Brand Credit Card opener in my store and 1 of the top 200 employees of Gap brand to be recognized for outstanding credit card results.

Helped assist customers throughout their shopping experience at Gap Outlet and Gap Specialty stores. Worked in the fitting rooms, on the shipment line and the cash wrap area as needed. Assisted with flows of new merchandise, replenishment, markdowns and promotional events for the Kids and Baby businesses. #1 Brand Credit Card Opener of each store.