Jacqueline Small Email & Phone Number

United States

Assist individuals and families establish and maintain financial stability.

Chicago, Illinois, United States

Waukegan, Il

Employment Specialist / Family Self-Sufficiency Programs (07/2002 – 04/2023)  Structured, coordinated, scheduled, and conducted quarterly job readiness and job retention trainings. Conducted career assessments and assisted over 70% of program participants identify their career field. Designed and created structured job specific resumes for 85% of participants and conducted mock interviews to aide in job placement to meet program outcomes.Worked with participants to assist 70% or more maintain stable employmentInstructed and supported participants through their employment journey.  Entered data and submitted monthly and quarterly reports in a timely manner. Established, and fostered working relationships with over 40 Lake County businesses.  Maintained active participation on the Coalition to Reduce Recidivism board of directors. Researched, organized, designed, developed and implemented the Level System, Client Employment Handbook, Employment Occupation History Assessment, and Employer Partnership Brochure. Participated in monthly case record reviews for Council on Accreditation – COA compliance. Stayed abreast of changes in employment and state laws and updated forms to enhance the program structure. Guided and assisted participants in addressing employee relation issues. Organized, coordinated, and oversaw the education and job fair. Participated in speaking engagements to promote and increase the program participants.North Shore Healthcare - Highland Park Hospital, Highland Park, IL 03/1993 – PresentCommunity Wellness - CPR/First Aid/AED Instructor Conducts CPR/AED and First Aid training. Instructs and assist participants in learning basic lifesaving skills. Utilize AED defibrillator and manikins to enhance participant’s skills.  Participates in community events, BMI reading, glucose testing and First Aid.

Waukegan, Il

 Managed the daily function and operations of a women emergency shelter. Exercised independent judgment in dealing with daily situations. Performed CQI reviews and supervised a team of 8 staff. Conducted recruiting, screening, intervewing, selecting, and hiring of new candidates.  Conducted external presentations and increase program outcomes by 40%. Developed, planned, and implemented services to meet program and clients needs. Generated monthly, quarterly, semi-annual and annual reports in a timely manner. Maintained statistical and financial data. Developed and implemented program procedure and Re-designed program brochure and slogan. Worked with QA committee to bring program up to Council of Accreditation standards

Master'S Degree, Human Resources Development

MA in Human Resource Development

Certificate, Human Resources Management

Obtained Human Resources Management Certificate