Jacqueline Small

Jacqueline Small Email and Phone Number

Executive Assistant to Executive General Manager, Customer Remediation @ Commonwealth Bank
australia
Jacqueline Small's Location
Greater Sydney Area, Australia
Jacqueline Small's Contact Details

Jacqueline Small work email

Jacqueline Small personal email

n/a
About Jacqueline Small

I am a highly motivated, proactive and solution focused professional. I am passionate about my work and known for being a helpful and effective communicator who develops and maintains strong working relationships across the organisation, working collaboratively across all departments. I am resourceful and forward-thinking with proven ability to effectively and efficiently manage multiple deadlines, a diverse range of stakeholders, and the fast pace of a dynamic corporate environment. I take a proactive interest in the Business and Team I work with which enables me to play a vital role in coordinating and facilitating the many moving parts that help keep my Executive,, team and the Organisation running smoothly - simultaneously being detailed orientated whilst always considering the big picture.I am a trusted advisor to my Executive with strong leadership experience and keen interest in building a collaborative and positive workplace culture. I bring a strong background in the financial services industry with a Ross Managed Training Services focused in Cert IV Frontline Management and Cert IV in Customer Service from Ross Managed Training Services - MTS.

Jacqueline Small's Current Company Details
Commonwealth Bank

Commonwealth Bank

View
Executive Assistant to Executive General Manager, Customer Remediation
australia
Website:
commbank.com.au
Employees:
33550
Jacqueline Small Work Experience Details
  • Commonwealth Bank
    Executive Assistant To Executive General Manager, Customer Remediation
    Commonwealth Bank Feb 2022 - Present
    Sydney, New South Wales, Australia
  • Commonwealth Bank
    Executive Assistant
    Commonwealth Bank Aug 2021 - Mar 2022
    I am currently providing Executive support to the General Manager RBS Strategy, Business Dev & Sustainability and the General Manager Data Analytics Everyday Banking Consumer Finance as part of the Chief Data and Analytics Office for Commonwealth Bank.
  • Commonwealth Bank
    Personal Assistant To Chief Financial Officer
    Commonwealth Bank Mar 2020 - Aug 2021
    I am currently the Personal Assistant to the CFO for Colonial First State (CFS), which manages and administers over $100 billion of superannuation and investment funds. My manager oversee the financial affairs of the CFS businesses as well as the Business Intelligence and Data Analytics Team of Wealth Management Finance within CBA. She is also a Responsible Person of the APRA licensed entities and a member of the Risk Committee.
  • Commonwealth Bank
    Team Assistant To Chief Technology Office
    Commonwealth Bank Mar 2019 - Mar 2020
    Sydney, Australia
    In this role I was the Team Assistant for the CTO of Colonial First State. My role included supporting 5 executive managers and their teams which included over 600 people across Australia, India and the Philippines. For the last 6 months of the role I was also the CTO's personal assistant 2 days per week. My Key responsibilities included: complex diary management, staff on boarding, extensive travel and accommodation coordination, proactive system management, OH&S activities, payment invoicing and approval, co-ordination of presentations, agendas and communications. I provided high level stakeholder engagement both internal an external, support and coordination of the overall operating rhythm, effectively prioritising and strategically managing the day to day demands of the business, overall solution enabler.
  • Commonwealth Bank
    Team Leader
    Commonwealth Bank Nov 2015 - Mar 2019
    I lead a team in Direct Banking (Call Centre) which focused on providing outstanding customer service. Our skill set was personal banking, credit cards, travel money and customer complaints. During this time I completed coaching, people management, resolving and following up customer complaints with a focus on continuous improvement and business and customer outcomes. My team won a CEO award in 2017 for Customer Outcomes as well as a Continuous Improvement award.
  • Commonwealth Bank
    Site Support Assistant Manager
    Commonwealth Bank Jun 2014 - Dec 2014
    Newcastle, Australia
  • Commonwealth Bank
    Assistant Team Manager
    Commonwealth Bank Jan 2012 - Jun 2014
    Newcastle, Australia
    I have been a part time seconded Assistant Team Leader for the past couple of years. Over this time I have also done small relief periods as Team Leader.
  • Commonwealth Bank
    Customer Service Representative
    Commonwealth Bank Oct 2009 - Jun 2014
    Newcastle, Australia
    I have worked in Netbank and General Account Enquiries.
  • Coles
    Check Out Operator
    Coles Jan 2005 - Jan 2008

Jacqueline Small Skills

Customer Service Teamwork Customer Service Management Customer Experience Performing Arts Customer Satisfaction Italian Languages Team Management Teaching Adults Banking Retail Banking

Jacqueline Small Education Details

  • Ross Managed Training Services - Mts
    Ross Managed Training Services - Mts
    Cert Iv Frontline Management
  • Hunter School Of The Performing Arts
    Hunter School Of The Performing Arts
  • Ross Managed Training Services
    Ross Managed Training Services
    Customer Service Support/Call Center/Teleservice Operation

Frequently Asked Questions about Jacqueline Small

What company does Jacqueline Small work for?

Jacqueline Small works for Commonwealth Bank

What is Jacqueline Small's role at the current company?

Jacqueline Small's current role is Executive Assistant to Executive General Manager, Customer Remediation.

What is Jacqueline Small's email address?

Jacqueline Small's email address is ja****@****.com.au

What schools did Jacqueline Small attend?

Jacqueline Small attended Ross Managed Training Services - Mts, Hunter School Of The Performing Arts, Ross Managed Training Services.

What are some of Jacqueline Small's interests?

Jacqueline Small has interest in Management, I Love The Banking Industry, I Really Enjoy Learning New Things.

What skills is Jacqueline Small known for?

Jacqueline Small has skills like Customer Service, Teamwork, Customer Service Management, Customer Experience, Performing Arts, Customer Satisfaction, Italian Languages, Team Management, Teaching Adults, Banking, Retail Banking.

Who are Jacqueline Small's colleagues?

Jacqueline Small's colleagues are Lee Stoneman, Ling Z., Danielle Mcgovern, Adele Mcmillan, James Holian, Suresh D, Sally Choi.

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