o 70 employees, splited in 6 coordinations;o Budget management (R$500mm/year);o Define and introduce Key performance indicators (Strategic and operacional level);o Continuous improvement projects;o Executive reports;o The main challenges of this position was increased productivity and reduce costs:

Natura Cosmeticos – (Jan/2019 – Mar/2020) - Operational Excellence Coordinator (frangrancy factory) o KPIs management o Continuous improvement teams o Lead TPM program and factory governance o Introduce industry 4.0 concepts and cases Results: o Factory layout review o Losses reduction 0,9% to 0,1%, it means R$1,1mm/yearo OEE increase 88% to 94%, reducing setup time and downtimeo 305 employees to 110 o Decreasing from 460 costumer complains per… Show more Natura Cosmeticos – (Jan/2019 – Mar/2020) - Operational Excellence Coordinator (frangrancy factory) o KPIs management o Continuous improvement teams o Lead TPM program and factory governance o Introduce industry 4.0 concepts and cases Results: o Factory layout review o Losses reduction 0,9% to 0,1%, it means R$1,1mm/yearo OEE increase 88% to 94%, reducing setup time and downtimeo 305 employees to 110 o Decreasing from 460 costumer complains per year to 44o Water consuption reductiono All of this and another good actions get manufacturing available to increase 22% the volume per year and improved manufacturing costs Natura Cosmeticos – (Nov/2019 – Jan/2019) - Operational Excellence Coordinator (corporate position) o To recover the continuous improvement program in the LATAM factories and to start it in logistical distribution centerso Key performance indicators and governance model definitiono TPM pillars building o Leadership team empowerment o Training facilitators in the TPM metodolgies and analises toolso Creation of Operational excellence center, following the indicators on line Results:o 1.400 involved peolpeo 63 manufacturing lines with autonomous maintenance teams: 2 lines in setp 7, 8 lines in step 6, 13 lines in step 5, 15 lines in setp 4, 22 setp 3, 3 lines in setp 2o Implementation of digital one point lesson by QR code in the machineso Increase of the employee survey satisfaction result o Contamination issues was elimitade by the bast practices introductiono Increasing sites OEE was possible bring external volume and it gave us more competitive manufacturing costs Show less

o To teach and training employees in the program methodologies and analysis toolso Continuous improvements and maintenance teams audito Follow KPI’so Lead factory governance

- Operational Excellence / TPM Specialisto TPM Pillars facilitatoro Process audito Factory / case preparing to JIPM audit/certification Schincariol – (may/2011 – oct/2013) - Commercial Excellence Specialist and marketing expansion business developmento Business plan development to the new operational logistics businesso Introduce the daily managment governance in the commercial divisiono Define indicators and targets o Creation of financial simulator… Show more - Operational Excellence / TPM Specialisto TPM Pillars facilitatoro Process audito Factory / case preparing to JIPM audit/certification Schincariol – (may/2011 – oct/2013) - Commercial Excellence Specialist and marketing expansion business developmento Business plan development to the new operational logistics businesso Introduce the daily managment governance in the commercial divisiono Define indicators and targets o Creation of financial simulator to evaluating new operations Show less

o design processes and implement management indicators in the shared services departmento Define service level agreement between company and customerso to build visual management to follow process and KPI’s

o TPM consultant in the European sites to JIPM assessment o Process audito Global equipment tree development o Global program budget management o Facilitator to introduce TPM program Brazilian and European sites