While working as Systems Specialist for Hatch Coaching, key duties include:Administering all aspects of daily business operations with keen emphasis on ensuring seamless operational flow and achieving organizational milestones; providing exceptional consultation services and expertise in management and implementation of hatch systems in four various CRM's; ensuring smooth written and verbal communication with key clients during coaching sessions and demos; establishing and implementing innovative / robust action, tags, filters, contact templates, and automations plans aimed at boosting business development and increasing customer satisfaction / retention; cooperating with cross-departmental hatch coaching, real estate, and CRM support teams across country to sustain workflow and achieve desired goals within time constraints; overseeing monthly group coaching calls, webinars, and system bootcamps to improve workflow.Key achievements that I acquired:• Improved overall operational efficiency by developing and implementing two new software programs.• Mentored over 200 accounts and ensured smooth operational flow of customer support and system maintenance processes.

Major duties include:Overseeing and directing development and training of seven agents through utilization of accountability and SOP reports; ensuring best-in-class CRM practices with focus on achieving central business goals within defined timeline and budget scopes; coaching and instructing team members to deliver productive operational information; identifying, resolving, and preventing CRM system failures and integrations, while directing team remotely through troubleshooting procedures.My proudest accomplishments:• Facilitated implementation of all new CRM features, while mentoring of seven team members and ensured adoptability.

Key duties while working for Madden Real Estate include:Evaluating and generating effective leads and scheduling appointments for team agents through utilization of Boomtown and Sierra; integrating and instructing Hatch system, Ylopo, and Google Local Services teams, while acting as team inside sales agent; providing productive consultation regarding budget management, recruitment, team event planning, training and agent accountability, and standard operating procedures; identifying feeble areas and establishing robust strategies aimed at sustaining seamless workflow and boosting team operational performance.Major achievements that I acquired:• Evaluated and migrated over 30k leads from Boomtown to Sierra without utilization of lead conversion tools.• Identified and developed team SOP on lead management and sustained workflow.• Implemented best practices to boost business efficacy through system coaching and increase performance metrics.

Key responsibilities include:Spearheading all implementation and coaching processes of lead conversion tools, including Google Local Services, Call Rail, and Hatch Systems; identifying and resolving issues in timely manner to attain key milestones; developing and utilizing agent SOP and accountability report to facilitate new and talented agents in leading conversion targets.Major accomplishments:• Improved team productivity by training team of 10 on system management, functionality, and features.• Ensured complete setup of Google Local Service profiles, leads, and management by delivering exceptional team lead services.• Played key role in boosting business efficacy through system coaching and increasing performance metrics.

The aviation operations specialist is primarily responsible for scheduling and dispatching tactical aircraft missions. They help operate one of the largest fleets of aircraft in the world and keep them running safe and efficient. Job Duties:Process local and cross-country flight clearancesCheck accuracy of flight plans and coordinate themMaintain flight logs on incoming/outgoing flights and individual flight recordsAlert crash crews of emergenciesInterpret and post weather reports