Jacqueline Tomajan Email & Phone Number

○ Provided exceptional customer service by offering expert product recommendations, conductinggait analysis, and fitting customers with appropriate footwear and apparel.○ Exceeded customer satisfaction metrics with a consistent record of positive reviews.

Fresno, California, United States

● Support Services Floater I | Operations Center, Fresno CA 93711March 2019 – July 2021○ Demonstrated exceptional adaptability and problem-solving skills by successfully cross-training inmultiple operational roles within the organization.○ Provided critical support to various departments by efficiently handling a wide range of tasks,including account maintenance, customer inquiries, and transaction processing.○ Contributed to operational efficiency by effectively managing workload fluctuations and meetingdepartment deadlines.● Support Services Floater II | Operations Center, Fresno CA 93711July 2021 – July 2022○ Assumed a senior role within the operations center, providing advanced support and expertiseacross multiple departments.○ Successfully mastered complex processes and procedures, demonstrating proficiency in high-leveloperational tasks.○ Demonstrated strong leadership skills by mentoring and training new team members.

Fresno, California, United States

● Financial Services Representative I | Sunnyside Branch, Fresno CA 93727August 2016 – March 2018○ Provided exceptional customer service by accurately processing a variety of financial transactionsand delivering timely, informative assistance to members.○ Achieved top teller performance recognition for six consecutive months by efficiently handlingcustomer inquiries and maintaining transaction accuracy.○ Developed strong relationships with members through professional demeanor and effectivecommunication.● Financial Services Representative II (Vault Custodian) | Sunnyside Branch, Fresno CA 93727March 2018 – March 2019○ Managed vault cash levels by ordering, shipping, and distributing currency to maintain branchoperations and compliance with regulatory standards.○ Ensured accurate cash reconciliation and security procedures by authorizing and overseeing tellertransactions.○ Demonstrated strong attention to detail and problem-solving skills in managing high-value assets.

Clovis, California, United States

--As a Cashier I would maintain a positive system rating for ringing in items, scanning coupons, processing WIC checks, tending transactions, and bagging items efficiently while also promoting Target REDCard Applications per shift quotas.--As a Guest Services associate I would process returns and exchanges while also sorting out go-backs and damaging out products. I would serve as a backup to management during breaks and lunches, working with the store’s team to assist guests checking out, and responding to anything that requires a manager's approval.--As the Photo Specialist Team Lead I would process in-person and online orders for photos to be printed. Maintained several different machines internal paper supplies and would troubleshoot any errors.--As the Cash Office operator I would arrive before store opening to remove previous day’s cash from registers and self-checkout machines while placing new money for current day’s business. After store opening would count the previous business day’s cash, input into accounting software, prepare cash bags for next business day, prepare cash for pickup by Brinks, and would order new cash as necessary.

Supervise employees around Fresno and Clovis to the various drop locations.○ Travel from business to business to distribute tax return coupons to employees.○ Network with businesses by trading promotional information including coupons, flyers, and menus.○ Log and rate every interaction to keep track of positive and negative reactions.

Check phone messages and return them before shift begins.○ Sell tickets to walk-ups, people who call the theatre, and mail-in orders.○ Supervise new lobby and box office volunteers○ Provide excellent customer service and encourage returning visits to the theatre.○ Know the theatre’s history and schedule for any patrons who may have questions.○ Empty trash cans, check bathrooms and auditorium, and put concessions away after performances.○ Assist with various events held in the adjoining banquet room.○ taking food orders, serving food, washing dishes, and supervising new volunteers

Stage Hand,Dresser, Set Constructor, and Theatre Seamstress○ Worked different positions over the course of 10+ shows and events.○ Make sure all actors arrive on time and are in costume and make-up for show time.○ Clean up props, set, and green room after performance, then shut down building for the night.○ Control a sound board, light board, or spotlight for the run of a show, following every cue.○ Assist performers backstage with their props, microphones, cues, and any emergency situations.○ Assist actors and actresses with quick costume changes during short scene changes.○ Repair any damage that occurs to theatres’ curtains or performers’ costumes.

Associate Of Arts (Aa), Liberal Arts And Sciences, General Studies And Humanities

High School Diploma