Jacqueline Walker Email & Phone Number

Chicago, IL, US

-Managed daily intake, scanning, and recording of up to 30 FedEx/UPS packages containing physical assets, such as Bonds, Certificates, Notes, checks, statements, etc., for security processing.-Primary contact for internal/external partners for dematerializing assets, account closures, transfers, re-registration, redemptions, pension funds, and excellent.

-Delivered an exceptional Cartier welcome to every client upon entry ensuring outstanding hospitality by leveragingpersonal and team savior-flair to avg. of 35 clients daily, creating a highly collaborative network both in person and viatelephone.-Optimized front-of-house by, cutting walk-in wait times for all appointments, quick service requests, repairs.

Chicago, Illinois, United States

Perform indexing and scanning of documentsManaged scanning, indexing and QA/QC for all EPA documentsBurn CDs/DVDs and create PDFsInventorying and sending material to the Federal Records CenterPicking up and/or delivering material for EPA staff to be brought to/from the Records CenterProviding the supervisor with weekly reports.

Chicago, Illinois, United States

• Created tests, implemented, and documented business systems, processes, and workflows in an agile work style.
• Engaged directly with ten internal stakeholders to define project requirements.
• Improved product direction by periodically conducting user testing interviews with 30+ experts over 5 months and implementing changes based on collected feedback curated for each workstream.
• Collaborated with CEO and leadership team with process analysis and business presentations for bi-weekly… Show more
• Collaborated with CEO and leadership team with process analysis and business presentations for bi-weekly product demos. Show less

Portland, OR, United States

• Managed final award stage for grant recipients by accurately reviewing, processing, and confirming banking information for 30,000+ applicants into Microsoft Dynamics 365 company-based crm
• Provided direct customer service to verify applicant payment details for grant recipient disbursements in amounts of $1k - $6k for individuals and up to $250k for organizations
• Designed and implemented business processes and workflows that reduced client processing times from 10 days to 5 days

-Established workflow processes to monitor daily office productivity: catering, shipping, security, sanitation,-stockrooms, front desk, HVAC, Onboarding, weekly Board meetings.-Governed up to 100+ daily in-office requests through ServiceNow and implemented modifications to improve overall productivity for an office of 300+.Sourced and upheld strong.

Mountain View, CA

-Streamlined processing procedures for various office programs and employee documents to improve traceability and success of those programs.-Ordered and distributed office supplies while adhering to a fixed office budget.-Planned and coordinated logistics and materials for board meetings, work weeks, and staff events.-Worked with upper management to.

San Jose

A non-profit Organization, serving in low-income school districts nationwide. I was a teacher co-facilitating a four-hour after-school program to 30-35 students, in a classroom setting teaching: science, art, reading, math, and STEAM. We also work with our students on behavior management and teach our students SEL lessons.

Experienced Office Assistant with a demonstrated history of working in the higher education industry. Skilled in Conflict Resolution, Microsoft Excel, Customer Service, Microsoft Office, and Social Media. Strong administrative professional with a Bachelor of Arts - BA focused in Psychology from Whittier College.