Jacqueline Ward Email & Phone Number

Rockville, Md, Us

• Consistently and genuinely demonstrates the STARS principle of service in all activities and interactions• Assists with implementation of physical, social, recreational, intellectual/educational, service/volunteering and special interest requests of the Residents• Transports and/or accompanies Residents to and from outside activities and appointments using designated vehicles• Ensures that the associates, residents, and families are aware of upcoming activities and events, ensuring that customer's expectations are met or exceeded• Assists to develop, organize, and ensure delivery of the community's monthly newsletters to families, Residents, and to the Marketing Department to be sent out to their target list• Participates in and attends all required in-service training and education programs• Other duties as assigned

- Edit user submissions for contests, marketing, and self-publish- Connect clients with open-submission companies and ensure their work complies with the submission guidelines- Coach clients on marketing strategies and selling tactics for self-publishing- Create original works of fiction ranging between 500 - 20,000 word counts

• Design original graphics for client signage (both business and individual clients) using AfterEffects, Illustrator, and Photoshop• Demonstrate time efficiency and turnaround for custom works from ideation to physical creation• Routinely generate leads and follow-up on established leads to cultivate relationships and continued business• Update website with relevant information, product highlights, and newest projects

• Conduct public research projects to further audience reach for B2C social media accounts• Create e-mail marketing templates, schedule audience outreaches, and report analytics findings following e-mail campaigns• Act as representative on behalf of client company for self-driven business outreaches and integrated volunteer programs proposed in alignment with business model• Optimize website SEO verbiage in accordance to target demographic, and report weekly and monthly analytics reports to accurately display findings• Led self-managed projects on behalf of client company for online engagement, growth, and feedback• Create business relations on behalf of parent and client companies for optimizing outreach and merging audiences to grow

Remote

- Evaluated viewcount trends on Twitch and Facebook live-streaming services for in-demand content at peak times- Originated creative marketing strategies for leading the community of the streamer to circulate within their personal circles the promotionals for special events- Created strict streaming schedules for the streamers based on lifestyle and goals- Advised and led moderators in both the offline and online structures of their job- Collaborated to successfully carry out a multi-thousand viewer stream event leading to donations amassing roughly $2,000 in a single night, as well as a permanent 600 subscribed viewers for that month- Cultivated community-led events for viewers to have opportunities to directly interact with the streamer- Organized upcoming games and popularity among target audience to propose to streamer- Liaised between the streamer and winners of promotionals for record-keeping of legal receipts- Aggregated and maintained an active log of eligible members joining in a private server held by the streamer for subscribed members, checking the activity logs on the games for hackers, security violations, and general modding- Awarded veteran mod status and monetary bonuses for a ~200k-followers streamer for previous services rendered and continued advisement

Remote

- Proficient in Illustrator and After Effects to create customized emotes for livestreamers- Crafted Twitch overlay screens, transitional screens, and intermission screens- Communicated openly with clients on the progress of the process, offering milestone screenshots for approval of direction- Engaged clients on mapping their proposed aesthetic and creating a clear goal of their channel to centralize the visuals around

Rockville, Maryland, United States

- Ideate and create original graphic design media for social media posts, physical infographics, and other media as needed for community outreach, events, and information- Monitor social media analytics for growth and interactivity- Partner with head of events and lead horticulturalist for photoshoots, approval, and collaboration of artistic direction

Gaithersburg, Maryland, United States

- Awarded a service star for outstanding performance in hitting the ground running with no prior training or experience- Strategize methodologies for the remerch/remodeling of the Gaithersburg location- Catalogue both digitally and physically the individual pieces of collateral for signage, fixtures, displays, and update organization identification as products are moved- Collaborate between heads of store management and heads of third party contractors to allocate resources and stage required items for bay reset and installation- Manage and delegate daily tasks to the team for seamless bay turnover- Create and implement new models for ease of product tracking for reordering and accountability- Train regional neighboring Lowe’s location teams on the created remerch model both on-location and off-location- Provide accelerated team training for new remerch members

Gaithersburg, Maryland, United States

- Reset, reorganized, and updated computerized map systems of bay and aisle information- Collaborated with heads of management on approaches to resolve cross-department problems- Directly communicated with liaison to the vendors information of suggested bay tactics, updated photos of said tactics, and future follow-ups of turnout results- Created new methods for the MST team that resulted in doubled the expected daily output of bays- Provided informal training of MST associates and red vest associates as needed to implement new methods and goals- Communicated daily with vendors on updates on bay information with suggestions for customer traffic and product alignment- Received training by immediate manager in cultivating timetable milestones to more accurately detail progress- Trained and operated daily on heavy machinery operation and safety protocols- Earned two instances of pay raises- Awarded highly coveted Lowe’s safety star from the district and regional MST managers for immediate assistance in directing cleanup and safety calls for emergency flooding from sprinkler system during active hours- Received 3 separate work parties for appreciation of the MST team for their excellent performance in exceeding corporate expectation during the busy selling seasons

- Trained in multiple technologies for inventory received and exported- Regulated shift time-blocking schedule to maintain workflow with influx of buy online pick up in store (BOPUS) orders- Organized shift teams and delegated tasks received from management- Generated invoices of received shipment and electronically sent copies to district management- Performed digital signage correction and repair- Completed staging areas to effectively begin holiday sales days earlier than previously proposed- Completed parcel

- Ideated and executed personalized client-centralized accounts for barber-client matching- Created and maintained daily scheduling of employees, optimized workflow for minimized performance regression through personal fatigue and delay methods- Manually and digitally maintained inventory counts for curated monthly reports to be sent to corporate- Maintained accurate accounts of daily register and safe accruals, performed weekly secured bank deposits, recorded official bank receipt as well as personal count receipt- Outlined and implemented customized client appointment reminders to be offered, which marked heightened client retention- Implemented weather-dependent hair protectors to help maintain the integrity of the cut and style after the appointment from the rain or wind- Highlighted theft opportunities to liaison at corporate and had outline of stock rearrangement approved, the following inventory counts showed marked decrease in shrinkage- Crafted clear-cut plans of community related events to be held at the store, inclusive of mock-ups for marketing and communication to corporate about getting the green light for the events- Second-key holder- Assumed duties as assistant manager

- Trained in various safety procedures - Customer facing- Maintained accurate readings of daily register counts- Fashioned practices for communication between kitchen and dining area- Sanitized dining areas and countertops routinely- Awarded written accolades for quality of service in fostering of community

High School Diploma

- College preparatory high school diploma - Grades 7 - 12 - Trained in use of Blackboard and SharePoint

Associate Of Science - As, Pre-Nursing Studies