As a results-focused senior sales and operations leader, I have 20 years’ experience and success working in complex/fast paced environments. My specialisation is direct distribution of financial services including insurance - business, life, and general categories; underwriting and motor claims.I build, lead, coach and mentor high performing teams, embedding a strong sales and customer focused culture to over-achieve targets. My strategic approach combined with the ability to think ‘big picture’ and also lead execution ensures optimum results. I can influence and collaborate at the most senior levels with proven ability to embrace and drive organisational change and transformation.I am a customer advocate with an unwavering focus on customer experience touch points and behaviours throughout the customer lifecycle. My exposure spans the end to end product development, sales, and ‘go to market’ processes to ensure the best possible customer experience.Areas of expertise:♦ Sales management, leadership, forecasting and pipeline management♦ Financial services sector (all insurances)♦ High performing team leadership, coaching, and mentoring♦ Direct distribution of financial services products♦ Transformational change management to achieve profit, cost, productivity and efficiency gains♦ Call centre oversight - people, process and technical aspects♦ Strategic business and sales planning and execution♦ Working in complex, dynamic and competitive markets♦ New business development - cross sell / up sell / partnership initiatives♦ Large budget management and achievement of multi-million-dollar growth focused sales budgets♦ Employee engagement and culture initiatives♦ Talent identification, recruitment, enablement, motivation, reward, incentives, and recognition♦ Stakeholder engagement, influencing, collaboration, and negotiation (senior executive / ‘C’ suite level)♦ Quality assurance and compliance within the financial services sector♦ Customer experience
Listed skills include Management, Sales, Direct Sales, Quality Assurance, and 40 others.