Jacqueline Wilson work email
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Jacqueline Wilson personal email
Leading with passion and purpose, I come to you as a Senior Project Manager & Certified Scrum Master with almost 20 years of experience driving complex initiatives to successful outcomes. My expertise in Agile methodologies, team building, and stakeholder management, coupled with my commitment to excellence, has allowed me to deliver projects that exceed expectations and drive business success.Hi, I’m Jacqueline, and what truly sets me apart is my unique ability to find the perfect balance between customer expectations, applying Lean-Agile Principles, and driving cross-project initiatives. As a skilled scrum master, I have a proven track record of training teams on scrum values and fostering a positive, trust-based work environment. My ability to prioritize product feature backlogs and define product roadmaps has resulted in surpassing company objectives and streamlined operating efficiencies.𝐖𝐡𝐚𝐭 𝐈 𝐛𝐫𝐢𝐧𝐠 𝐭𝐨 𝐲𝐨𝐮𝐫 𝐨𝐫𝐠𝐚𝐧𝐢𝐳𝐚𝐭𝐢𝐨𝐧:► 20+ Years of holding roles such as Sr. Technical Architect/Business Product Owner, Scrum Master, Product Manager, and Release Train Engineer► Focus Areas: Managed (BRP) Big Room Planning Events | Team Building & Leadership |Risk Assessment & Mitigation | Product Management |► Trailblazing team lead; expert at forging client relationships and building consensus across all organizational levels across retail, finance, and technology teams► Career Highlight: Embraced agile planning and forecasting, enabling my teams and me to prioritize product feature backlogs and define product roadmaps► Career Highlight: Saved $4M yearly by finding potential for automation, work center, and software enhancements► Career Highlight: Experienced Project Management Consultant for AT&T, Verizon, Deloitte, and Concert Global► Career Highlight: Spearheaded technical projects for all SaaS apps and facilitated PI Planning𝐓𝐞𝐜𝐡𝐧𝐢𝐜𝐚𝐥 𝐒𝐤𝐢𝐥𝐥𝐬: Agile | Waterfall | Lean Six Sigma | Microsoft Office Suite (Word, Excel, PowerPoint, Project) | SQL | UNIX | HP ALM Quality Center | TDP | Prism | Jira | Kanban | Java | Visio | MS SharePoint | .NET | Database Management |BPMN |UX Design | Clarity PPM | Java (JavaScript) Outside of work, I enjoy continuing to build on more certifications and keeping updated on technical skills. Also, working with Mental Health to aid individuals with multiple mental health issues. I would welcome the chance to bring my experience and skills to a new organization, and I am confident I could make a significant impact in a new role! Let's connect!
Acr Agility
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Agile ConsultantAcr Agility Apr 2024 - PresentEnhanced tool performance and user satisfaction by collaborating with cross-functional teams to refine product specifications, achieving a 20% increase in user engagement metrics.Leveraged expertise in Building Management to ensure efficient utilization of resources in product management.Informed product roadmaps by evaluating emerging technologies, securing a competitive advantage that contributed to a 15% market share growth in the database management sector.Identified opportunities for innovation in the management console product line through comprehensive market research and competitor analysis, leading to the launch of three new features that increased customer retention by 25%.Streamlined product development processes by fostering collaboration among designers, factories, and suppliers, resulting in a 30% reduction in time-to-market for new products.Drove continuous process optimization by conducting regular sprint reviews and retrospectives, implementing actionable strategies that improved team efficiency by 40%.
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Agile Coach & Agile Project ManagerAicpa Apr 2023 - Feb 2024Durham, Nc, UsAchieved a 25% increase in engagement with the management console by designing and implementing user-centric features based on data-driven insights.Oversaw the development and marketing strategy for the Principal Product, leading to significant market growth.Defined comprehensive technical requirements for innovative database management tools, ensuring alignment with business objectives and user needs.Managed the end-to-end product lifecycle for enterprise software solutions, resulting in a 25% market penetration within the first year of release.Spearheaded the design and implementation of a scalable database management system, enhancing data retrieval speed by 30%.Cultivated strong relationships with stakeholders and customers, fostering collaboration and ensuring alignment with Senior Leadership on project priorities. -
Release Train Engineer At Verizon WirelessDeloitte Dec 2022 - Apr 2023Worldwide, Oo -
Release Train Engineer/Scrum Master/Pm At Verizon WirelessDeloitte Sep 2020 - Feb 2023Worldwide, OoEngage directly with stakeholders to define mission value and prioritize work and build intellectual capital in Agile techniquesMonitor development for bottlenecks and provide input on addressing the sameWorked with program architects and champions to design deployment roadmapWorked closely with the team to support resources through their respective life-cycles
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Project Business AnalystKennesaw State University Apr 2020 - Sep 2020Kennesaw, Georgia, UsExtensive experience with process modeling, flow charts, sequence & activity diagrams and use cases using BPMN, UML, and VisioInstructed client users on application design alternatives and business process change opportunitiesCreated Innovations in Jira which includes business requirements, epics, and user stories, solution proposals, process flow charts, and steps for automationDeveloped SQL scripts to retrieve data from Oracle for business analysesCreated inter-system-level functional requirement documents and use case analysis -
Information Technology Project ManagerLeadership Jan 2019 - Apr 2020UsManaged new infrastructure and software development projects using Agile and Waterfall methodology to agreed on budget and scopeEnsure requirements and designs are approved by the Architecture Review Board prior to project initiationPerform relevant project /program management processes; including initiation, planning, executing, and monitoring & control, and closingPerform day to day project activities, status, managing, tracking and reporting financials including forecast and actuals -
Technical Consultant, Pm/Ba (Product Owner)At&T / Apex Systems Sep 2018 - Dec 2018Monitor and control the project to ensure that the project remains on track and in controlDevelop and deliver progress reports, proposals and documentation on a weekly basis or as needed to stakeholders and executive leadershipFacilitate and lead all meetingsWork closely and communicate regularly with external vendor PMs, contractors, and suppliers where requiredConduct reviews for the following testing documents: Requirements, Test Plan, Test Cases, User Acceptance GuidelinesInitiate and track Project Change RequirementsClose the project to formalize acceptance of the project result and release project resources• Responsible for delivering end to end solutions from initial concept through the finished solution for the automation platformBuild a strong working relationship with internal team to make sure they understand the product visionCreate, maintain and prioritize product backlog (VersionOne)Ensure the backlog contains functional and non-functional requirementsConduct planning sessions with the team to prioritize work on upcoming sprintsEnsure product acceptance and readiness at a key phase of the delivery cycleLead communication efforts around the product priorities and future roadmaps
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Sr. Business Analyst/Sr. Quality AnalystAt&T / Q Analyst May 2017 - Oct 2017Lead and managed new and existing product initiativesResponsible for assembling project team, assigning individual responsibilities, identifying appropriate resources needed, and developing a schedule to ensure timely completion of the projectCreated Innovations in Jira which includes business requirements, epics, and user stories, solution proposals, process flow charts, and steps for automationEngaged with inspecting, accept, or reject completed work from the development sprintEngaged with key customer contacts and with business product managers to ensure that all relevant inputs to the product backlog have been collected and prioritized
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Senior Technical Architect / It Product OwnerAt&T Jul 2014 - Dec 2016Dallas, Tx, UsMonitored 23 application projects under the STAR project portfolio to mitigate risks along the project and ensure the program is delivered in scope, on time, on budget, to stakeholder satisfaction Provided end-to-end project or program management throughout the life cycle of a software/system development.Established the EG Metrics & Reporting SharePoint site, which vastly minimized the inflow of project emails to the EVP Experience working in a vendor environment, as the vendor or the client working with a vendor.Developed white papers, reference docs, job aids, and brochures for approximately 15 AT&T productsManaged all project reporting from IST to E2E through the development of the STAR Reporting Dashboard Defined business requirements for approximately 10 Service Oriented Architecture (SOA) projects -
Technical Architect / Project ManagerAt&T Apr 2013 - Jul 2014Dallas, Tx, UsSupervised 15+ Environmental Support SMEs and established testing and performance check procedures for the customer billing process which led to a 75% productivity increaseDeveloped UNIX shell scripts and updated the scripts as per the requirement
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Technical Architect / Project Manager - Performance Planning TeamAt&T Jan 2010 - Apr 2013Dallas, Tx, UsDelivered technical expertise in examining API’s and simulator needs for various project releases Created a proof of concept for the performance planning team’s business requirements, which garnered executive approval and ultimately improved business productivity by 80% Assigned 6 performance planning SME’s on MyATT, Atlas, eCheck, GCS, OPUS, PDC applications and provide backup support on applications such as BPM Back Office & BPM Front Office, CSI, System X, and CAPMDefined project processes and tools, and performed statistical analysis for performance creating detailed project road maps, plans, schedules, and work breakdown structures
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Sr. Specialist Technical Architect / Project Lead - Care Billing TeamAt&T Feb 2006 - Dec 2009Dallas, Tx, Us• Led 15 automation consulting staff in the creation of test scripts throughout the entire life cycle for Care ICL, AES, and eCheck applications• Created a business requirement proof of concept for the CARE billing team from client requirements. Concept garnered executive approval and ultimately improved business productivity by 75%• Created CARE Billing project plans and analyzed performance requirements & functional specifications for software application testing
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Sr. Automation Analyst - Care Billing TeamAt&T / Teksystems Jul 2004 - Feb 2006Worked with development teams, DBAs, and performance execution team to investigate, troubleshoot, and debug existing CARE Billing test scripts and applications failures
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Quality Assurance & Business AnalystStaffing Technologies Feb 2004 - Jul 2004Alpharetta, Ga, UsImplemented a customer support application which improved overall customer service satisfaction by 40%Created business requirements and successfully integrated them into the HP ALM Quality Center -
Change Management Project ManagerComputer Science Co. Llc (Csc) Sep 2002 - Jan 2004Dubai, Dubai, AeManaged the input of hardware, application, network changes, and technical documentation into SVN Change Control to reduce risk and exposure to the business. Successfully ensured that all changes were tracked in the Change Management SystemImplemented a new online reporting system for British Telecommunication Concert joint venture with AT&T—which resulted in a 75% increase in performance and a 50% drop in business risks -
Load/Win Runner ConsultantBritish Telecommunications N.A. Jan 2000 - Sep 2002Managed 8 small development teams with the development of C++, ASP.NET, and SQL web properties and documented requirements for performance proceduresRecognized for successfully managing Load Testing for the British Telecom Network which improved productivity by 50%
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Lead ConsultantNew Boston Consulting Dec 1998 - Apr 1999Managed the test documentation process to ensure all test artifacts adhered to testing standards and audit requirementsProvided high-level time estimations to prepare regression and system integration testsRecognized for creating and delivering client business requirements and testing strategies ahead of schedule
Jacqueline Wilson Skills
Jacqueline Wilson Education Details
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Kennesaw State UniversityInformation Technology -
Kennesaw State UniversityOrganizational Leadership
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Walden UniversityComputer Information Systems
Frequently Asked Questions about Jacqueline Wilson
What company does Jacqueline Wilson work for?
Jacqueline Wilson works for Acr Agility
What is Jacqueline Wilson's role at the current company?
Jacqueline Wilson's current role is Certified Product Manager, Release Train Engineer & Agile Coach ─ PM Consultant for AT&T, Verizon, Deloitte & Concert Global ─ 10+ Years of Connecting People, Processes & Technology for High Profile Projects.
What is Jacqueline Wilson's email address?
Jacqueline Wilson's email address is ja****@****e.co.uk
What schools did Jacqueline Wilson attend?
Jacqueline Wilson attended Kennesaw State University, Kennesaw State University, Walden University.
What skills is Jacqueline Wilson known for?
Jacqueline Wilson has skills like Leadership, Six Sigma, Quality Management, Buisness Analysis, Requirements Analysis, Sharepoint, Test Automation, Sdlc, Mpls, Agile Coaching, Tdp, Agile Project Management.
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