PROFESSIONAL EXPERIENCES: CUSTOMER SERVICE REPRESENTATIVE - BIC GRAPHIC USA ● CLEARWATER, FL 1991 - 2016• Provided customer service for an average of 100 + calls and e-mails per day, answering customer inquiries, solving problems, and providing new product information. • Proactive in building strong lasting relationships with high dollar revenue accounts and achieving high levels of customer service excellence. • Responsible for sales representative’s inquiries, complaints and comments via e-mail fax and telephone.• Record keeping, follow-up of all customer's and sales representative's interactions and transactions. Collection of data, order processing, fulfillment, canceled accounts, and compiled daily reports.• Working closely with supervisors with difficult accounts and problem analysis & problem-solving to resolve customer’s issues. • Instrumental in designing a program in resolving back-order issues which ensured customer satisfaction and increased sales.• Assisted in the training of new customer service representatives and associates.• Maintained working knowledge of department’s adjustment calls, credit, shipping issues, art process, pricing, order entry and indexed orders. EDUCATION:• Kaplan School of Business ● Online Business Course – Business Management