Jacqueline Koo Email & Phone Number

- Fulfilling internal patient education requests- Performing needs assessments and providing product/platform descriptions and offerings- Reviewing and searching existing licensed and custom education- Defining and managing the processes for content production on several platforms, such as electronic health record system, patient portal, and web- Managing internal projects, such as content clean up and transition to a new ticketing system to intake, track, and complete requests- Training team members on processes, workflows, and new tools/technologies

San Francisco Bay Area

- Managing special production requests from other teams- Investigating functionality and display issues of published content- Making recommendations for process improvements- Helping the production team stay on track to reach daily, weekly, and monthly publishing goals- Continuing to perform production assistant duties

San Francisco Bay Area

- Using a Drupal-based content management system (CMS) to format and publish editorial content to the Healthline website- Formatting content in HTML, including the addition of widgets, style, and customizations- Performing quality assurance (QA) on all content prior to and post publishing, with a goal of performing QA on newly published content within 48 hours of going live- Producing and scheduling Healtlhine newsletters through SailThru

San Mateo, California

- Using a customized, in-house built content management system (CMS) to build and maintain content in the form of branching dialogue trees- Designing and strategizing interactive patient-facing dialogues alongside the editorial members of the content team - Performing quality assurance tests of the in-app content including copy-editing and verifying that audio and visual assets are correct and appearing as expected- Working with the engineering team to improve the efficiencies and functionalities of the CMS workflow- Managing translation and audio recording of the content for multiple languages- Creating and managing records with metadata of post-processed audio, image, and video assets in an all-inclusive database- Converting acute care patient instructions into conversational interactions, reminders and checklist items for the 22otters smartphone application- Researching chronic illness care plans and scripting educational, coaching, and assessment content around a comprehensive mobile platform- Tracking application downloads, usage, and satisfaction survey responses- Assisting in natural language processing, telesales, social media marketing, trademarks, and partner outreach

Foster City, Ca

- Providing basic life support (BSL) care for emergency and non-emergency patients- Assessing and monitoring patients' vital signs and level of consciousness- Transporting patients between health facilities, including emergency departments

B.S., Physiological Science

Activities and Societies: Society of Women Engineers--Publicity Chair ('07-'08), Society of Women Engineers--Social Chair ('08-'09).

Certificate, Emt-B

David Geffen School of Medicine, Center for Prehospital Care EMT-B Course Completion