• Managed photography projects for all Personal Creations marketing channels including catalog, email, site and social media. Delivered 800+ photos within 6 months. • Created shot lists with input from multiple teams and communicated shot directions to the photo studio. • Accurately managed all product samples with merchants, vendors and photo studio to ensure photo shooting deadlines were met. • Led the pre and post photography planning and review meetings with the creative team and photo studio to continuously improve the photography process.

• Delivered 10+ catalogs, direct mail pieces and package inserts every year which contributed to over $40 million in revenue. Catalog page count ranged from 48-98 pages. • Worked with catalog manager to plan the strategy for each season. Helped select over 300 products for each catalog (600 products for holiday catalog) and ensured the marketing message was clearly delivered. • Coordinated with multi-functional team to verify every detail on the catalog, including copy, imaging, pricing, legal terminology, promotional codes, etc. were correct. • Hosted all catalog and direct mail creative review meetings and accurately delivered review comments to creative. • Created catalog shot lists and hosted photography meetings to brief the shooting directions to the photo studio. • Managed the catalog product library with over 5,000 products to ensure accuracy of product names, copy, prices, and exclusivity status. Updated this library monthly. • Updated SOP for both the Coordinator and Specialist Roles.

• Handled inquiry calls from front-line agents pertaining to practices, processes and products. As well as functioned as a point of contact for the interim agents in the support/recovery role and took escalated customer calls when necessary. • Handled escalated calls and emails from customers. • Created and maintained SOPs for Core and Interim Support/Recovery Agents. Completed paperwork for and trained over 10 Support/Recovery Agents each peak season. • Maintained the company’s version of Wikipedia known as ProKnowpedia with changes in processes for the Support/Recovery Team.• Assisted the ProFlowers email marketing team with promotional email drops during 2019 Mother’s Day season. • Assisted the ProFlowers site merchandising team with miscellaneous tasks during the 2019 Valentine’s Day season. • Assisted the group buying marketing team with miscellaneous tasks during the 2018 Christmas season.

• Assisted customers with merchandise and transactions. Verified nightly deposits.• Assisted in merchandise changes. Maintained clean and organized displays for the best customer experience.• Trained new sales associates when requested.• Processed new merchandise to the sales floor.

• Scheduled appointments for clients and coaches and managed appointments across multiple coaches’ calendars. • Conducted initial appointments and scheduled follow-up appointments with the coaches. • Accurately maintained daily reporting of data.

• Assisted customers with merchandise and transactions. Opened customer store credit card accounts. Verified nightly deposits.• Assisted in monthly merchandise changes. Maintained clean and organized displays for the best customer experience.

• Managed team of 2 placing public notices in the newspaper.• Trained personnel on policies and procedures required to place public notices. • Met daily publication deadlines.• Implemented a department wide filing system for all paperwork associated with public notices. • Provided coverage for reception desk.