Jacqueline Caldwell Email and Phone Number
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Hi, JACQUELINE CALDWELL here! Dynamic and performance-driven business professional focused on process improvement and on-time delivery of all projects. Currently, I am working as Brand Tech/Process Coordinator II at CAPITAL ONE BANK. Before that, I have also been a Digital Asset Manager, Branch Support Specialist, Assistant Manager II / Lead Teller II, Branch Manager II, and Retail Leadership Associate. I have utilized my experience, education, and passion for my work to deliver workplace solutions. I have years of experience in Branch & Digital Banking Operations, Sales and Marketing, Project and Process Management, and Program Support and a proven track providing exceptional leadership and strategic solutions with excellent soft skills which enables me to build great teams. Organized and detail-oriented professional offering expertise in project scoping, optimizing procedures, de-escalating challenging situations, and maximizing associate engagement through continuous change ensuring cost-effective and timely completion of projects. Equipped with exceptional ability to facilitate all aspects of internal and external communications, support the day-to-day administrative, and operational functions. Have the ability to work effectively in a fast-paced environment with minimum supervision while maintaining an emphasis on the highest quality of customer service. Able to make decisions independently and quickly with minimal escalations. I am an enthusiastic, diligent, and highly responsible person. Possess excellent problem-solving skills and significant ability to successfully lead and manage a group of people with a thorough knowledge of resource allocation, demand, and capacity planning. It's important to me to build long-term relationships with my clients, train and develop the skills of my team, and help them to work in an effective way to achieve business objectives. I give special attention to each project and try my best to fulfill the requirements. Excellent time management skills allow me to prioritize work and quick problem-solving resolutions through my creativity, imagination, and especially observations aid me in discovering interesting hence effective ways to deal with situations successfully in my daily life.
Capital One
View- Website:
- capitalone.com
- Employees:
- 55043
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Brand Tech CoordinatorCapital One Jun 2021 - PresentMclean, Virginia, United States• Work with all marketing areas to ensure consumer programs are fully integrated with all related marketing efforts and business goals• Manage and govern ~100k marketing assets in the DAM and Workfront to ensure they abide by Cybersecurity and Brand requirements• Order supplies, submit service tickets, troubleshoot technology, and assist team members with any roadblocks that are impacting their deadlines• Plan annual department messaging by working together with the Brand Communications team• Procure and manage digital assets including product photography, technical manuals, product schematics, and logos ensuring all assets are of the highest quality possible and brand-compliant• Audit all previous and new assets uploaded to DAM; assist with other auditing and governance activities as needed• Organize the audited assets and report recommendations on the management of assets to the Product Managers and system admins• Provide top-notch service and support for cataloging assets by navigating through various types of digital and offline creative collateral Achievements• Completed audit review of 16,000 proofs in Workfront for Personally Identifiable Information; discovered 24 proofs that contained PII and worked with the Proof owners to get these assets removed from the application
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Digital Asset ManagerCapital One Jan 2021 - Jun 2021• Audit Capital One Brand digital assets• Audited all existing assets on DAM, identify instances where they do not meet cyber requirements, and assisted in bringing them up to appropriate standards • Developed and maintained a comprehensive system to track all assets; audit daily asset uploads to DAM and ensure they abide by governance best practices upon upload • Defined project scopes and craft business requirements documentation with input from relevant stakeholders• Worked with the Workfront System Admin to create reports to track the progress of the audit project• Communicated platform issues to Platform Product Owner maintain assets and monitored system configuration to ensure data integrity• Facilitated strategic decisions and the creation of a tactical plan surrounding the development and implementation of target state processes and technology• Developed and maintained a metadata entry protocol; work with various stakeholders across the enterprise to define metadata and taxonomy guidelines• Communicated with DAM users about any changes affecting their assets to support easy and consistent search and delivery of assetsAchievements• Successfully completed an audit review of over 100,000 assets on the DAM and discovered 1,751 assets that needed to be archived due to PII, inactivity, or outdated material
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Branch Support SpecialistCapital One Oct 2016 - Jan 2021Laurel, Maryland, United States• Enhanced Branch Annual Review (BAR) team scores by proposing and developing top 10 audit findings report highlighting common errors and best practices to encourage improvements • Improved system issues affecting associates and customers by submitting policy and procedure (Pinpoint) feedback updates, multiple CSST IT notifications, and Digital Resolution Team cases• Troubleshoot routine and complex issues using extensive knowledge of retail bank and call center operations, system applications, services, and federal regulations• Coordinated with Training Department and decreased Branch Support Team handle time and call volume by facilitating new hire training classes • Resolved and de-escalated complex customer complaints and concerns by listening carefully to customers’ situations to increase customer retention • Liaised between associates of all lines of business and back-office operation support groups• Fostered strong relationships with internal customers through clear communication skills to ensure the highest quality customer experience. Achievements: • Achieved the highest number of associate e-cards, surveys, thank you letters in 2018 and 2019, and granted Brand Build (call quality) quarterly award three times for exceptional customer service• Awarded quarterly compliance recognition (Quality Assurance) leading to consistently meeting the QA goal of 97% and above- 100% in 2020• Achieved Customer Success and Solutions Team (CSST) Pillar Award in 2018 and 2019• Boosted employee and team morale by appreciating associates’ career milestones and accomplishments that led to team collaboration, multiple first-place awards and an honorable mention (second place)
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Assistant Manager Ii/Lead Teller IiCapital One Jul 2006 - Oct 2016Burtonsville, Maryland, United States• Managed and organized monetary and non-monetary instruments; conducted audits on cash and regulatory controls, balanced and reconciled branch general ledgers accounts• Contributed to saving District Leadership time and money by travelling to branches that were at high risk due to multiple errors and inaccuracies; • Collected, analyzed and measured process data to initiate sustainable, repeatable, and quantifiable business practices and procedures• Performed surprise audits, reconciled general ledgers, trained, coached, and developed team members to ensure financial reports were produced on time, accurately, and adhered to compliance standards• Executed Performance and Talent Management activities; trained, supervised and evaluated staff, enabling them to improve skills and achieve daily objectives to ensure customer satisfaction• Managed relationships with customers and vendors ensuring expectations were metAchievements• Increased branch sales and customer satisfaction by 150% in the first year by tracking daily sales, service results, and tailoring rewards to what motivated each associate• Consistently achieved 98% and above on BAR audits, including two 100% scores, by conducting continuous process improvements, training staff, setting accuracy goals, and monitoring progress• Frequently received team and individual Eagle Eye Awards for fraud risk prevention, saving the Bank and customers up to $20k annually• Awarded Assistant Manager District Operations recognition for accurately forecasting cash and monetary instruments and reconciling financial controls daily with minimal to no data entry errors• Selected from hundreds of associates to participate in the Brand Ambassador (Leadership development) Program• Designated as a “TranSend Ambassador” to travel to multiple branches to support and train associates during the implementation of the new TranSend application
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Branch Manger IiChevy Chase Bank Oct 2003 - Jun 2006Greenbelt, Maryland, United States• Supervise staff in operations such as account management, customer service, financial operations, and other bank functions• Monitor all balances and deposits to ensure that all money in the bank is accounted for and the proper procedures are followed at all times• Supervised staff by implementing training, engaging in proactive problem solving, and ensuring company compliance• Made timely and effective decisions related to personnel, assets, customers, sales, operations and management team to continuously improve performance -
Retail Leadership AssociateChevy Chase Bank Jan 2003 - Oct 2003• Received and processed payments by cash, check, credit card and automatic debit transactions• Complied with established policies and procedures in a professional and courteous manner• Performed administrative functions, at times, including tracking and ordering
Frequently Asked Questions about Jacqueline Caldwell
What company does Jacqueline Caldwell work for?
Jacqueline Caldwell works for Capital One
What is Jacqueline Caldwell's role at the current company?
Jacqueline Caldwell's current role is Brand Tech Coordinator at Capital One.
What is Jacqueline Caldwell's email address?
Jacqueline Caldwell's email address is ja****@****one.com
Who are Jacqueline Caldwell's colleagues?
Jacqueline Caldwell's colleagues are Preeti Gaur, Melissa Camacho, Kristen Myers, Md Sattar, Brandon Daniel Peña Vivas, Hazel Sanchez, Daniel Piotrowski.
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Jacqueline Caldwell
Inaugural Vice President For Diversity And EngagementWashington Dc-Baltimore Area1utulsa.edu -
Jacqueline Caldwell
Minneapolis, Mn
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