Jacqueline Chan Email & Phone Number

Singapore

Singapore

• Providing up-to-date immigration advice on immigration regulations, procedures and policy, including managing third part vendors on visa application process for a portfolio of clients
• Participating in conflict resolution and escalations, and managing of client expectations
• Liaising closely with third party vendors to monitor any changes to legislation or processes that may impact current or future applications
• Identifying key issues that may impact immigration formalities, i.e. travel plans, individual circumstances etc. and addressing the issues with the business
• Assisting with complicated/sensitive cases, i.e. same-sex spouse/partner, VIPs, dual nationalities)
• Providing a high level of customer service required for servicing sensitive and challenging clients

Singapore

Part of the Asia Pacific Coordination Centre handling immigration for Japan

Singapore

• Served as main point of contact for assignees and their families relocating to APAC, i.e. Singapore, Hong Kong, Taiwan, Japan and South Korea
• Served as Subject Matter Expert and advised assignees on overall assignment offer and ensured their concerns and needs are addressed
• Educated HRs and business unit leaders/line managers on global mobility policies and provided solutions to assignment planning, management and implementation to ensure compliance while satisfying business needs and.
• Prepared assignment letters and cost estimates for proposed international assignments based on approved business budgets
• Ensured that exceptions to policies are authorized and documented properly
• Worked with immigration provider to ensure documents are submitted on time and resolved any immigration related issues

• Facilitated the APAC Consular team with visa applications and procurement of documents for work permit uses
• Guided clients on visa application and procurement processes while proactively updating them on the progress and addressed their queries
• Fostered good relationships with external legal counsels and ensured that their communications to clients are clear while maintaining service delivery quality

Singapore

• Oversaw the full relocation process for assignees and their families from start to end
• Executed pre-assignment briefings to assignees and their families and addressed their concerns
• Verified claims and expenses and approved for reimbursements
• Resolved invoice and billing issues relating to payments and expenses
• Collaborated with third-party service providers (i.e. immigration, destination services providers) and ensured that agreed service levels are met and achieved a positive working relationship
• Vetted through temporary accommodation contracts and tenancy agreements provided by third party vendor and ensured all terms and conditions are in place

Singapore

• Served as main point of contact and oversaw the full relocation process for expatriates and their families relocating to APAC, i.e. China, Hong Kong, South Korea, Thailand and Vietnam
• Executed pre-relocation briefings to expatriates and their families and addressed any mobility related issues, i.e. explaining client’s mobility/tax policy.
• Initiated new authorizations to third party vendors once approvals are received, i.e. home and host tax briefings, immigration.
• Generated compensation and assignment letters and advised employees on their relocation offer package and benefits
• Initiated insurance/benefits provider and ensured that assignees received relevant communications and e-cards for themselves and their family members, i.e. Cigna, ISOS.
• Participated in the bi-yearly compensation and benefits and assignment related allowances review for Cost of Living (COLA), housing benefits, hardship

Singapore

• Secured visitorship for the museum by creating awareness on their educational programs
• Planned and oversaw the Istana Art Event (a yearly event held at the Istana where the public gather for a day of fun and games organized by local museums and heritage institutions)