VICE PRESIDENT, ITWorks OperationsManaged a team of experienced professionals dedicated to serving IT outsourcing clients in the delivery of world class and cost-effective IT services. Led the design of a new, standardized model for outsourcing to improve IT service delivery, value, and cost efficiencies. The model leverages Cerner capabilities locally, centrally, and globally and includes EHR and 3rd party applications, informatics, technology & security and PMO management. The implementation of the model as of 2020 yielded an operating expense reduction of $5.2milion. • Conducted quarterly business reviews for each site based on a standardized scorecard. •. Successfully strategized and operationalized scalable projects.• Partnered with sales teams to develop and present client proposals for IT outsourcing services. • Served as the executive sponsor and leader for Cerner’s governance council. The council developed a standardized model for governance and members educated and supported the workforce and clients to achieve effective client relationship governance.

A trusted member of the senior team. Dailey was charged with implementing modern technology and best practice workflows as a catalyst to bring the network together. She championed the Epic program (>$200M), one of Highmark Health’s top ten success stories in 2015, by building a high performing IT team of >350 leaders and staff challenged to deliver world class IT service. Additionally the team focused on standardizing, modernizing and integrating >30 surrounding technologies including radiology imaging, cardiology systems, revenue cycle ‘bolt-ons’, and more. The EHR plan was designed to retire a variety of cobbled together, best of breed systems saving the AHN millions of dollars annually. The IT and clinical informatics team established >50 multi-disciplinary working groups of nurses, physicians, pharmacists and others from across the AHN to design inpatient, ambulatory, and population management workflows and build the new record with a patient centric perspective. The robust model was launched at the new Health + Wellness Pavilion within 9 months. It was further deployed across three hospitals, including the flagship Allegheny General Hospital, and 407 physician office locations over the following 18 months. Dailey influenced effective design, implementation and adoption of standardized clinical and business workflows, leadership dashboards, and enabling technologies that allowed offices and hospitals to track and act on real-time data resulting in safer patient care, coordination of care, enhanced patient experience, increased clinical efficiency, and increased financial efficiency: reduced transcription costs >$1M, physician ordering >85%, medications administered with PPID >90%. Streamlined access to patient’s records results in more time with the patient rather than searching for data. Patient referrals to AHN providers 99% of the time allowed the shift from episodic care to everyone accessing and contributing to the patient’s health story.

As a member of the UPMC ISD leadership team, Jacque Dailey has responsibility to lead the transformation, optimization and alignment of UPMC clinical systems to an integrated, continuum view of patient information in support of patient centered and accountable care and enabling continual improvements in safety, quality and research through the use of technology. Areas of focus included Community Connect Health Information Exchange, an enterprise data warehouse strategy, single clinical view across disparate systems, registries and a clinical research program.

Prior to her work at the UPMC enterprise level, Dailey served as VP and CIO for the Children’s Hospital of Pittsburgh of UPMC where she provided leadership for the technology design and implementation of the new Children’s Hospital campus in Lawrenceville. The new Children’s is the first hospital in the region and among few in the country to be built from the ground up as an “all-digital” hospital. Dailey transformed Children’s IT function into a customer-focused, world-class IT organization and was the first hospital in the world to receive Carnegie Mellon University’s prestigious eSCM level II certification.In 2009, Children's Hospital had the distinction of being the first pediatric hospital in the United States to achieve a Stage 7 award (the highest level) from the Healthcare Information and Management Systems Society (HIMSS) for its use of an EHR system and was recognized by KLAS as the national leader in its use of health care information technology among pediatric hospitals. Also in 2009, Healthcare Informatics named Children’s as the first place winner of their prestigious IT Innovators Awards. Finally, in 2010, Children's Hospital of Pittsburgh of UPMC was selected by CIO magazine as one of 100 innovative organizations across the country that uses IT effectively to create business value.Dailey developed a data warehouse program dedicated to mining data to implement rapid continuous improvement in delivery of pediatric health care, improve patient safety and outcomes, and analyze variations in patient care and workflow. In addition, she developed a research informatics program supporting >35 NIH principal investigators and their programs. Finally, she created a telemedicine program with goals to provide patients and physicians in outlying areas access to pediatric specialists, providing intensive care consulting, and teaching.