Jacqueline Murphy Friedman Email & Phone Number

Boston, MA, US

Boston, MA, US

Global Payments

Buffalo, New York, US

Payments & Digital Business Banking- Strategized and executed business case and go-to-market strategy for a new payments receivables product, to attract a new client segment and generate $8 million in profit annually. Managed vendors and coordinated product launch, partnering with procurement, marketing, sales, and technology- Co-led design thinking.

Buffalo, New York, US

Money Movement & Payments API- Spearheaded the creation of a money movement API to improve enterprise money movement capabilities. Built business case to secure funding and approval from senior leadership to establish an agile development team- Orchestrated a cross-functional agile development team to prioritize, build, and deliver back-end money movement.

Buffalo, New York, US

Enterprise Payments- Led a three-person cross-functional team to examine official check remittance process, identified opportunities to improve customer experience and speed of delivery while saving over $500,000 annually with conversion to digital remittance - Utilized customer-centric, design thinking methodologies to develop and pitch a bill payment.

Riverwoods, IL, US

- Analyzed and assessed trends in consumer transportation and automobile associated payments, utilized findings to develop three payments product concepts and strategies to grow volume on Discover’s payments network - Assessed the European mobile wallet marketplace and consumer needs using structured analytic techniques. Recommended growth opportunities to.

Chicago, IL, US

- Formulated and implemented the overhaul of the design, style, and content of the University’s CRM support database to devise a foundation for information sharing; supervised project assistant- Completed effective analysis of email metrics and employee interactions, and utilized analysis to develop robust marketing communications plan resulting in.

Boston, US

- Created a strategic analysis forecasting the use of cash in 13 countries, managed team of three researchers- Delivered a research study of the international remittance market for a multinational money transfer company, which was used to target new markets for business development opportunities

Boston, Massachusetts, US

- Researched and analyzed innovations in the payments and financial services industries to develop sponsored monthly reports

- Developed and implemented strategies for global PR campaigns

Sandy Springs, Georgia, US

- Executed product promotion campaigns - Analyzed operational and marketing issues

Champaign, IL, US

- Built a web forum for students to dicuss environmental issues and local “green” activities.- Researched environmental issues, ideas and solutions, then prepared a report and presentation with findings.

Washington, DC, US

- Prepared background information for consular officers and assisted with presentations. - Authored reports on refugee and asylum laws in Austria.

Master Of Business Administration (M.B.A.), Business Administration, Management And Operations

Bachelor Of Arts, International Studies

Education record