Ensure vendors comply with contracts and deliver services to standards.Process vendor invoices accurately and in a timely manner, maintaining records. Serve as primary contact for homeowner inquiries, concerns, and requests. Investigate and address homeowner complaints regarding maintenance, rules, or events.Communicate effectively with homeowners to provide updates and resolutions. Collect HOA dues and assessments, maintaining accurate financial records.

Manage marketing and communication services for various clients on a project basis. Projects include (but not limited to):•Create strategic social media plans based on specific metrics/analytics •Blog writing•Web content management•SEO writing•eCommerce•Administrative • HR & Recruiting•Social media management •Provide exceptional customer experienceCompanies:Allen Stewart Law FirmSpecial Strong Elite Care Home Health AgencyBython MediaThe Peak - OK

Identify new opportunities to enhance customer experience, leverage testing capabilities to drive business goals, and ensure the successful launch of messages to customers.Create and share email campaign reports and metrics for internal customers and suggest areas of improvementCoordinate the testing and validation of E2E processes needed to send messages.Ensure all aspects of risk, compliance, and process controls are well-managed and followed.Assist developer in testing to ensure email journeys work properly in Salesforce Marketing CloudProvide clear and concise communication with project team and mid-level management.

Manage and create blog posts and other content, including social media, website, and email campaigns.Create and manage content calendar to ensure deadlines are met. Collaborate with Regional Sales Manager and President to produce new content.Develop and Maintain external vendor relationships: Manage sourcing of freelance vendors for marketing projects as needed.Create budget and timelines for marketing campaigns.Manage international and national shipping logistics including management of shipping quotes and delivery coordination.Web and Search Engine Optimization (SEO)Maintain marketing strategies to implement effective marketing decisions based on data from Google Analytics and other customer data.Coordinate trade shows throughout the year.

Part-time (off-site)consultant managing social media accounts for 12 Highland Homes and Huntington Homes communities within Dallas/Fort Worth Metroplex.

•Provided content management for company site, email marketing campaigns and social media. •Developed social media strategy•Web optimization based on SEO best practices, Google analytics, & other metrics •Analyzed web traffic, email open rates, & social media activity •Conducted A/B testing to determine optimum marketing campaign performance •Managed client list in CRM platform•Created content for internal & external communications

Delivered full life-cycle recruitingRecommend strategies for identifying and recruiting potential candidates. Conducted phone screenings and interviews.Used Taleo to track candidate application process.

Managed and developed new content for all business and social communications channels, including but not limited to: emails, text messages, web, press releases, product labels, blog posts, catalogs, newsletters, and magazines.Implemented project management processes by initiating, planning, executing, monitoring & controlling, and closing of scheduled product promotions.Engaged in the project and product life cycle by developing schedules, evaluating team performance, performing quality audits, and evaluating marketing metrics and trends.

Managed Google Ads campaigns daily, which included: producing new and compelling marketing content, determining relevant keywords for optimal positions on search engines, ensuring ads and keywords uploaded to search engines successfully, troubleshooting and correcting technical support cases, and development of SEM strategy and process.Executed process improvement plans by identifying options such as A/B testing to determine best web performance for increased visitor traffic and conversion rates.