Jacqueline Erwin, Mba Email & Phone Number

Naperville, Il, Us

Remote

• Relentless pursuit of excellence to deliver high quality projects consistently on-time and accurately for client account management. Drive continuous process improvements and create better efficiencies through meticulous documentation and understanding of internal systems.• Proactively identify, research, and resolve discrepancies between bswift, clients and carriers. Determine the root cause of the discrepancy and work to correct the root cause to ensure the gaps in the process are closed. • Provide the technical expertise needed to solution problems, and/or leverage research to find resolution. • Continuous enhancements to the client-centered benefit administration technology & service experience.• Lead and manage client meetings, expectations, and prioritization of projects throughout all cycles of benefits administration and product life cycle. Prepare and conduct technical and product presentations & trainings. • Manage workflow in the setup and maintenance of carrier and payroll file feeds• Manage Open Enrollments, Life Event Enrollments, New Hire & Rehire Enrollments, COBRA Enrollments, Employment Status Changes Enrollments, and ACA Reporting• Coach and Mentor to other team members• Volunteers to become Subject Matter Experts on new products within bswift & enhance current processes• Volunteers to conduct bswift wide trainings

Remote

Served as Director for Quality Assurance operations and Organizational Compliance for approximately 400 Software as a Solution (SaaS) clients annually while coordinating deficiency corrections across differing departments. • Participated, planned, and executed multi-project deadlines amid shifting priorities and developed all Organizational Policies and Procedures and implemented organizational changes in accordance with Federal and State Laws. • Managed and led project implementation for InforCRM and SOC 2 Compliance. • Developed the process/procedure of the implementation of Benefits Administration Human Resource Software Application System from 4 different Human Resource Software Applications (SaaS) by creating audit sheets for each platform and a system for identifying inconsistencies in information. • Developed the audit tools required to perform quality assurance checks to ensure all set up work has been completed accurately.• Performed quality assurance checks on all benefit/Plan system configurations and Electronic Data Interchange 834 files associated with Clients Benefits Packages to ensure seamless onboarding experience for clients with simple and complex setups. • Created two documents to provide better flow of information called the Simple Renewal Sheet and the Benefit Requirements Guide which was also used for renewals. • Researched/implemented a Customer Relationship Management (CRM) system with 8 different sales processes. • Identifies and documents potential improvements to policies and procedures including: training, documentation and system enhancements to increase client and broker satisfaction.• Collaborated with internal teams to strengthen system, processes and deliverables and prioritized and completed tasks independently through quality assurance. • Created a timeline, set up goals and targets to hit and did Risk Assessment and Vendor Assessments on the lead-up to the SOC 2 implementation and certification audit.

UH-60 Blackhawk Helicopter Pilot (2006 – 2013)* Cockpit management throughout all demanding flight modes, instinctive knowledge of emergency procedures and aircraft limitations, adherence to regulations all the while maintaining mission focus.Liaison Officer (2009-2013) • Blend management skills with aviation technical expertise in providing liaison between aviation and ground supported units. • Created a 2000 soldier situation training exercise that enhanced and fostered the rapport, teamwork, confidence and cooperation between battalion (150 soldiers) and brigade (2000 soldiers) elements. Intelligence Officer (2008-2009) • Developed intelligence collection, reconnaissance and surveillance plan and provided in-depth analysis and tailored briefings for commander, staff, and flight crew. Safety Officer (2003-2007) • Transformed a safety program that was in complete disarray, without formal training and developed it into a working program that would pass Federal Inspections by creating, planning, and scheduling mandatory annual classes, prepare and present Safety Council Meetings. Supply Officer (2003-2007) • Directly responsible for several million dollars worth of supply, maintenance, transportation, and equipment. The status records were maintained to 100% accountability at all times. Platoon Leader (2003-2007) • Directly responsible for 30 soldiers. Worked cohesively with key leaders on planning next year’s training goals and exercises. • Implemented military decision making process during rapidly changing military training scenarios, able to problem solve by assessing the situation and overcoming the obstacles to meet the units mission. • Managed and assembled a training exercise from Chicago, IL to Fort Campbell, KY with 100 soldiers, 20 military vehicles, and all unit mission essential equipment. Exceeded 8th Army’s certification standards to be a deployable company

Contracted At Indoor Google Maps - Chicago

Served as sole team member in Chicago region and collaborated with other team leads across the country developing and managing strategic partnerships to build and expand Indoor Google Maps. • Achieved Top salesperson on the team, with 73% close rate, while bringing in 7% of total data, including major top tier venues with the primary focus on the Chicago and Milwaukee regions. • Created leads list through intimate regional knowledge, and maintained an internal pipeline to facilitate communication across: engineering, Quality Assurance, field operations, and partner operations. • Maintained call volume of 40 calls/day, organized, and tracked 600 accounts using SalesForce, in multiple verticals and venue types, libraries, universities, museums, landmarks, restaurants, airports, retail, while maintaining strong lines of communication with manager.

Contracted At Indoor Google Maps - Chicago, Il

Spearheaded a high-performance team in a multi-faceted role supporting research and development, software development, and User Interface departments of a confidential project for Google. • Conducted indoor mapping, data collection, and quality control in support of Google’s newly launched indoor navigation application. • Implemented user-interface quality assurance techniques, pre- and post- launch, improved overall user experience and optimized the existing Google Maps product. • Planned and scheduled workload and travel throughout the Midwest for 5 states aiding 3 other Regional Teams and worked with neighboring Regional Leads to prevent overlap of work • Demonstrated exceptional problem solving, adaptability and decision-making skills by meeting aggressive timelines in a highly dynamic, cross disciplinary environment nationwide.

Downers Grove, Il District

• Consult stores in the Division when inadequacy becomes apparent. • Brought the stores back up to standard by assessing the situation, developing associates, enforcing the standards, and holding management and associates accountable for operational results. • Significantly impacted re-certification training for associates. The training level went from 0% to 100% in 6 weeks time, and maintained daily with an easy to follow training schedule.• Doubled the "Every Store Perfect Scorecard" from 5 points to 10 points in 4 weeks by implementing training, development of mentor programs, and establishment of a communication log for management teams. This created an excellent experience for the customers, and exceeded their expectations which in turn increased business. • Exceeded standards on "Mystery Shopping Satisfaction Surveys". By training and coaching associates properly the Surveys scores increase from 70% to 100% satisfaction. • Manage cash controls and cash deposits, and forecast sales, labor costs and food costs weekly.

• Non-profit organization designed to encourage girls to reach their full potential.• Quadrupled the scholarship fund from one $500 scholarship to two $1000 scholarships so girls can earn their private pilot’s license. This is accomplished by selling T-shirts, children’s book, and donations. • Raise $18K from merchandise and book sales in a week during the largest air show in the world at Oshkosh, WI.

Master Of Business Administration (M.B.A.), Marketing, Magna Cum Laude

Bachelor Of Business Administration - Bba, Business Administration / Management, Summa Cum Laude

Activities and Societies: Sigma Beta Delta (International Honors Society – Business) National Dean’s List Presidential Honors List.