Jacqueline Foong Email & Phone Number

Malaysia

Kuala Lumpur, Malaysia

1) Global Standard & Operational Effective Exercise (OEE) – a project with an International Bank * In-country PMO for Singapore and Taiwan’s OEE project * Develop management decks for stakeholder engagements * Drive Project Working Group (PWG) meetings to ensure all objectives are met * Proactively follow-up on the outstanding action items * Track & monitor OEE execution, and closure of country gaps * Analyse, manage and mitigate project risks and issues * Conduct training to the BAU team before project closure to ensure smooth handover2) Know Your Client (KYC) – Outreach Programme – project with a local Malaysian bank * Co-develop automatic KYC tool, Quality Control (QC) tool and call script tool. Conducted client trainings on operations of each tool * Develop Management/ Productivity reports for stakeholders’ updates – to facilitate weekly discussions and steering committee meetings * Analyse and define data issues, evaluates alternatives, suggest solutions and obtain stakeholders buy-in * Set-up a PMO team using the right set of skills, provide training on PMO, PPT and MsExcel skills, delegate responsibility, and promotes support and interactions within the team

Kuala Lumpur, Malaysia

Kuala Lumpur, Malaysia

1) Formulate strategic growth plans * Assist to execute approved strategy and business plan for the growth and expansion of the bank * Conduct research and feasibility studies to assess the market landscape and opportunities for growth * Conduct benchmarking exercises to develop insightful analysis and provide recommendations on overall country strategies to facilitate management decision making * Coordinate with stakeholders at group level to ensure overall alignment of the bank’s strategies * Manage stakeholders by facilitate issue resolution, table recommendations & obtain stakeholder buy-in 2) Enhance operational efficiency & Execute Transformation initiatives * Prepared Business Case for International Transformation initiatives within deadlines and to ensure that recommendations are useful for management decision making * Supported initiatives to ensure meeting of business objectives, schedule and budget. Focused on the business process improvement – including changes to business processes, systems and technology, job roles and organization structures * Worked closely with business units and IT to plan, coordinate and implement IT projects that meet the needs of business users for overseas branches * Developed and managed detailed work plans, project schedules, estimates and resource plans * Prepared regulatory and compliance documents for approval * Defined and managed project scope and risks as well as investigate and make recommendations on issues that challenge scope boundaries, and escalate the obstacles to higher management for decision making * Tracked and monitored the overall project status and prepare timely update to the Steering Committee * Facilitated in change management activities as project deliverables are rolled out, including workshops, training, communication and documentation * Developed Post Implementation report as well as continuous support to the project stakeholders

Kuala Lumpur, Malaysia

Kuala Lumpur

* Prepared Business Case for the proposed Global Banking initiatives within deadlines set and to ensure that recommendations are useful for management decision making* Played supporting role in ensuring the initiatives meet business, schedule and budget objectives by focusing on the business process improvement * Worked closely with business units and IT in order to plan, coordinate and implement IT projects that meet the needs of business users within the Group (including Malaysia Head Office, Overseas Units and Subsidiaries)* Developed and managed detailed work plans, project schedules, estimates and resource plans* Defined and managed project scope and risks as well as investigate and make recommendations on issues that challenge scope boundaries, and escalate the obstacles to higher management for decision making* Tracked and monitored the overall project status on a weekly basis and prepare timely update to the Steering Committee* Managed vendors to ensure timely and quality deliverables* Facilitated in change management activities as project deliverables are rolled out, including workshops, training, communication and documentation* Provided Post Implementation report as well as continuous support to the project stakeholders

Petaling Jaya, Jakarta & Bangkok

1) Formulate strategic growth plans* Research & statistical analysis of M'sia & Ind'sia insurance industry benchmarks & company performance vs competitors* Assisted in organizing business plan brainstorming session & supported each division to implement the initiatives in the business plan* Consolidated & prioritized the initiatives post mgt brainstorming* Developed motor risk selection survey to gather market intelligence from all Ind'sian branches* Assisted in implementing Brokers Intensive Management (BIM) program to drive Ind'sia marketing team to increase sales* Created sales presentation kit to assist senior mgt’s visitations to business partners in Ind'sia* Analyzed & tracked the improvements of marketing performance after implemented BIM program* Conducted a detailed business case to estimate ROI on potential partnership with financial institutions in Ind'sia2) Enhance operational efficiency* Mapped process workflows to identify leakages, service enhancements & areas of savings opportunities in regional transformation projects* Applied McKinsey’s 7 steps for problem solving to analyze process workflows & build hypotheses based on findings* Implemented new collections & receivable workflows that resulted in enhancing employee efficiency in Ind'sia’s operations* Assisted the implementation of turn-around time enhancements to streamline work processes to improve customer services* Worked closely with IT to introduce enhanced systems to improve tracking & reporting in operations&marketing3) Support senior management in corporate planning * Responsible for status reporting, client communication&coordinating with the PM team for timely completion&quality maintenance of projects* Engaged in discussions and reviews with the senior mgt team* Assisted in conceptualize initiatives, prioritized, analyzed & solved problems* Tracked & monitored the impacts derived from company business plan & the progress of strategic initiatives

* Published a journal article in International Journal of Services Technology and Management with another 3 co-authors* Assisted in completing literature reviews in various areas: – healthcare; electronic banking; hospitality; marketing relationship; marketing ethics; succession planning systems; and etc.* Edited researchers’ journal articles before sending to the publishers* Prepared research proposal for the new research project* Prepared conference presentation packs for Malaysia and Australia conferences* Conducted questionnaire surveys (face-to-face and telephone interviews)

* Assisted in managing the customers' payments and their credit limits* Assisted in reconciling all payments with the invoices billed