Jacqueline Frydman Email & Phone Number

Schaumburg, Il

Answering phone calls and taking appropriate messages. Greeting patients upon arrival. Ensuring patients complete required paperwork. Maintaining medical records (filing and/or organizing) in both paper and electronic format. Helping the physicians with various tasks associated with minor medical procedures. Invoicing patients and collecting payment. Scheduling follow-up appointments. Data entry of patient information and supplement orders. Assisting with medical weight loss program.

Oak Park, Illinois

Provided outstanding customer service & ensured patient satisfaction Assisted physician during EVLT & sclerotherapy procedures Provided back-up administrative & telephone support Managed all medical supply, support hose, & skin care inventories Performed IPL photofacials & microdermabrasion treatments Knowledge of & ability to sell Obagi skin care products Typed ultrasound dictations & patient letters to corresponding PCPs Fitted patients for prescription-strength support hose Typed letters of medical necessity to insurance companies for pre-approval Managed Internet sales leads & responded to inquiries Managed all social media sites for practice

Elgin, Illinois

 Provided outstanding customer service & ensured patient satisfaction Assisted in hiring & training associates in front desk duties Provided administrative support to medical team Greeted patients upon entry to the clinic Processed patient payments Initiated patient flow process by correct placement of chart for next services Scheduled patient’s therapy services and/or other treatments

Kenilworth, Illinois

 Assisted the surgeon in day to day supervisory duties in addition to regular reception functions Verified & loaded new patient insurance/demographic information into NexTech Answered incoming phone calls & triaged appropriately Assisted in patient scheduling & rescheduling needs Worked closely with clinical staff to ensure timely patient flow throughout the clinic Maintained strictest confidentiality

Barrington, Il

 Answered intake phone calls & provided information regarding services Collected, processed, & recorded information regarding patient admissions Obtained & verified insurance benefits Scheduled admission appointments for JourneyCare employees Conducted informational visits/tours when interested parties inquired about services Maintained various logs, records, & files

Oak Park, Il

Served as liaison to maintain communication channels between hospitals, outside billing company, surgery centers, & insurance companies. Assisted in the recruiting, hiring, orientation, development, & evaluation of practice staff. Managed practice payroll, vacation, sick leave, & leave of absence records. Managed office supply inventory & purchasing. Managed Internet sales leads & responded to inquiries. Verified insurance benefits, including pre-certification & pre-authorization. Reconciled online checking account statements to QuickBooks. Accountable for most marketing & advertising. Ensured that patients were treated courteously by staff & visitors were screened/properly directed. Known for positive attitude, professionalism, & commitment to excellence.

Chicago, Il

Performed daily functions of managing a business; including, opening & closing procedures, staff scheduling, banking, payroll & commission, ordering supplies, inventory, sales calls, selling services & retail products, employee training of company policies & procedures, & knowledge of Salon Account Manager program. Knowledge of & ability to sell medical grade skin care product lines. Completed daily/weekly/monthly sales & staff reports for Corporate Office. Built & maintained close working relationship with corporate personnel, clients, & vendors. Managed Internet sales leads. Organized participation in events & expos. Performed consultations for potential new clientele (90% closing ratio). New hire trainer.

Associates Of Applied Science, Business Administration And Management, General, 4.0

H.S. Diploma