Jacqueline Robbins Email and Phone Number

Owner and Operator of a farm style honey winery focused on local ingredients to create a unique and deliciously different drinking experience. Veteran and women owned business started from the ground up.

District Manager for 12 stores in the St. Louis area. Strong passion for identifying, growing and retaining talent. Retail is a team sport and I pride myself in creating strong teams that love their job and company.

•Multi-unit management of 24 stores across 4 states •Analyze the sales and expense figures for each store, provide feedback and make recommendations for improvement in order to ensure that store profitability is maximized, and present district sales figures to the Regional Manager for feedback and recommendations •Visit all district stores regularly and conduct inspections to ensure that Petco policies, procedures and merchandising programs are observed, and ensure that all new policies and procedures are properly implemented on a timely basis •Recruit, train, develop and manage Store Management to ensure that stores are adequately staffed at all times and succession plans are appropriately maintained for District/Regional needs •Provide counsel to Store Managers, to include personnel issues, store events, problem solving, crisis intervention, etc. and foster open communications with store personnel and the community through periodic newsletters, store promotions, etc. Plan and set individual as well as store goals, and track the progress of each to ensure that objectives are met •Ensure that all stores within their district are aware of company directed Shrink reduction initiatives and comply with Asset Protection programs •Coordinate new store openings and existing store remodels, and facilitate the prompt repair of store equipment as required •Monitor merchandise levels in all district stores and coordinate the balance of stock between stores to ensure that inventory levels are adequate. Audit quarterly and annual physical inventory counts for accuracy and to detect merchandise allocation problems. Follow-up on Regional Inventory Manager recommendations to ensure appropriate stock levels are maintained •Complete semi-annual performance evaluations and annual merit increase recommendations for all Store Managers in a district and submit them to the Regional Manager for approval. Ensure employee reviews are administered prior to due dates

•Responsible for managing employees which includes recruiting, reviewing job applications, and interviewing job applicants, checking references, conducting pre-employment background checks, hiring and training. Demonstration of exemplary customer service skills and tutoring of store personnel on Company standards •Expected to hear and resolve all manner of complaint including employee complaints and non-routine customer complaints, including complaints about associates •Complete and submit all account, inventory management and payroll reports accurately and on time. Reconciliation of daily grooming reports •Make decisions regarding damaged or discontinued merchandise. This includes evaluating and coordinating products to be returned to vendors for repair, refund or replacement and determining disposition of products that cannot be returned. Manage and control ongoing Shrink concerns and ensure that all store management and associates understand their roles and responsibilities reducing Shrink •Ensure the health and well being of livestock by providing the correct care in accordance with the established Petco standards, policies and procedures. Responsible for providing safety of customers, employees, livestock and property. Provide directions for changes needed in store set up and/or required clean-up to correct hazardous situations •Responsible for handling cash counting, supervision of cashiers and cash register service to maximize customer service and minimize loss of assets. Ensure that sufficient precautionary steps are taken to reduce exposure to refund fraud – including working and reviewing regularly the DLPR and Daily Cashier’s Reports •Manage store merchandising and independently make or participate in making decisions regarding store layout and displays, to enhance visual presentation of store and sales •Market the store and its products. Oversee planning of in-store and community events

•Developed schedules for the assigned department(s) and monitored payroll on a daily basis to ensure payroll plans were met•Managed the sales performance of the assigned department(s) to meet sales and margin goals; planned and scheduled associates to complete non-selling activities as needed•Upheld DICK'S Sporting Goods standards for merchandise presentation•Participated in and led the recruiting, interviewing, and hiring for hourly and salaried associates •Led consistent evaluation and development of in-store talent •Issued appropriate counseling and disciplinary action to associates who failed to meet performance standards •Drove shrink results through compliance to all guidelines involved with safety, loss prevention, and cash-handling procedures