Jacqueline Hager Email & Phone Number

San Francisco , California, Us

I thrive on transforming ideas into innovative digital experiences with a human touch, that deliver measurable impact. As the leader of our Product, Design, and Engineering teams at RecoveryOne and a member of our Executive Leadership Team, I’ve built and scaled high-performing teams while fostering a culture of collaboration, innovation, and inclusivity.During my tenure, I developed and executed a product strategy grounded in five core product pillars and data-driven insights, which led to the successful launch of a new consumer-facing mobile experience. This initiative, designed around validated personas, boosted engagement by 20–30%, improved retention by 20%, and elevated our Net Promoter Score (NPS) from the mid 60’s to 83—an achievement that reflects our enhanced member experience.I’m passionate about empowering teams to solve complex problems and delivering technology that drives better outcomes in healthcare. It’s been an exciting journey to advance access to care at RecoveryOne, and I look forward to continuing to lead impactful initiatives that make a difference in people’s lives.

Washington, D.C., Us

* Manager of $40 million P&L* Launched SDoH pilot* Managed team* Update and manage KPIs

Arlington, Virginia, Us

* Drove adoption of new product from 2,500 users to over 100,000 users in under one year (over 10% of the marketshare)* Helped create sales Go-To-Market material and contracting strategies* Grew business from $0 to over $3.5M in under 2 years* Work with sales on new potential partners to build out the network* Conduct user interviews to understand the challenges and needs in the prescription process* Prioritize roadmap to align with our growth strategies * Manager of product team and analysts

Toronto, Ontario, Ca

* Develop and drive product roadmap for home health care product* Create web and mobile app strategies* Stood up product team from 1 to 4 product owners, implementing Scrum ceremonies and training both product and engineering on agile procedures* Structured agile development/product processes across US and Nepal teams* Ensure delivery of value based products by weighing priorities against runway of features, impact to users, and reduction of operational costs to customers.* Redesigned mobile app* Coach and lead other product owners on current deliveries.

* Launched a videography wedding business.* Self taught videographer and website manager. * Created and produced wedding videos.

Minneapolis, Mn, Us

Product owner for the CurrentC mobile wallet. * Drive implementation of CurrentC in our Target stores.* Write and manage business user stories and design.* Work across cross-functional teams.* Prioritize roadmap and strategy of CurrentC.* Manage mobile wallet team to ensure we meet all business needs to complete a successful implementation.* Drive roadmap for the future of the CurrentC products in our Target properties/apps.* Work with team to switch from waterfall to agile methodologies.

Minneapolis, Mn, Us

* Manage capital funded projects with Target guests and technology implications.* Project manager who drove the implementation of our Target Credit Card and Target Debit application process, online.* Coordinated business reviews to ensure legal ramifications, risk assessments and fraud considerations had been accounted for.

Minneapolis, Mn, Us

* Collaborate with multiple business areas to gather business requirements, create scope, and be innovative in creating a technology solution for the business* Write, communicate and execute test cases needed to implement technology solutions* Work with business partners to create an implementation roadmap and priority list

* Rewrote new employee training curriculum* Managed a team* Coordinated client implementation schedules* Managed beta software release project* ARRA meaningful use steering committee

* Designed an implementation strategy which decreased project timelines by three months* Created software content that increased product value by over $200,000.00 per year* Mentored and developed new employees* Implemented ambulatory EMR solutions